Minimum 1 year of experience in BPO or customer support roles.
Excellent communication skills in Hindi and English.
Ability to resolve issues of irate customers at L2 level.
Requirements:
Resolving customer queries and issues over calls.
Handling L2 irate customer complaints.
Working in day shifts for females and rotational shifts for males.
Participating in interview and assessment processes.
Job description
Company Overview
Crewbyte Solutions Pvt Ltd is a reputable Information Technology & Services company that is dedicated to providing topnotch customer support services to clients.
Role and Responsibilities
The company is seeking talented individuals with excellent communication skills in both Hindi and English. The ideal candidate will be responsible for resolving issues and queries of L2 irate customers on call. The successful applicant will be required to work day shifts for females up till 9 pm and rotational shifts for males.
Candidate Qualifications
The candidate should be a graduate from any field and have at least 1 year of experience from a BPO or any customer support role (preferred).
Required Skills
The desired skills for this role are:
Excellent communication skills in both Hindi and English;
Clear voice and accent when speaking HindiEnglish;
No MTI or RTI issues, grammatical or pronunciation errors;
Ability to resolve issues and queries of L2 irate customers.
Location
The successful applicant will work out of Tower 5A, 5B, 5C, Embassy Tech Village Rd, Bellandur, Bengaluru, Karnataka 560103.
Benefits
The successful applicant will receive a salary of INR 23000 ctc (18.5k in hand).
Cab facility with home pick and drop will be provided within Bengaluru within a 35km radius from the office.
A onetime relocation bonus of INR 4000 will be provided to candidates relocating to Bengaluru and are eligible if they are out of the 100 km radius from Bengaluru. This bonus will be paid after training as a onetime payment.
