Team Leader, Broking and Sales Support - Realty

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Team Leader, Broking and Sales Support to join our Real Estate team in our Langley or Vancouver Office! This role is fully remote, with expectation to be in office on occasion.

As a member of our Real Estate division, this role supports departmental operations and team performance by coordinating documentation workflows, managing workload distribution, and ensuring accuracy and timeliness of deliverables. This position collaborates with leadership to address billing issues, provide feedback and training, and foster cross-functional alignment. This individual contributes to initiatives that drive team engagement, process efficiency, and service excellence.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Team Leader, Broking and Sales Support

• • Collaborates with the Manager to delegate issuance of documentation including quotes, cover notes, new policies, renewal documents, and endorsements; provides backup support as needed.
  • Prioritizes and manages the team’s workload to ensure balanced distribution, adherence to turnaround standards, and clear communication of time-sensitive files.
  • Supports the team in identifying, escalating, and resolving accounting discrepancies and billing errors.
  • Reviews policy documents for quality and accuracy as part of the spot-checking process.
  • Enhances individual performance by providing ongoing coaching, support, and training to team members.
  • Delivers meaningful feedback and fosters team development through regular performance support.
  • Partners with the Manager to support the Broking and Sales teams, ensuring timely and high-quality deliverables.
  • Provides continuous operational support to team members, including the Binders Department.
  • Facilitates cross-departmental collaboration to promote workflow alignment and shared goals.
  • Assists the Manager in driving initiatives that strengthen team engagement, efficiency, and productivity.
  • Performs other duties and participates in special projects as assigned.

Our Ideal Candidate 

EXPERIENCE

• • 5+ years of insurance experience, or equivalent work experience.
  • 3 years in a management role is an asset.

LICENSE

• • Insurance level 1 required, level 2 license is an asset.

PROFESSIONAL DESIGNATION

• • CIP, CRM, FCIP or CAIB designations are an asset.

EDUCATION

• • Post secondary education is an asset

TECHNICAL CAPABILITIES

• • Excellent knowledge of the Microsoft 365 (Excel, Word and Outlook).

INTERPERSONAL SKILLS

• • Customer-focused and service-oriented.
  • Maintains a positive attitude while working independently or collaboratively.
  • Demonstrates strong active listening, verbal, and written communication skills.
  • Excels in time management, organization, analysis, and synthesis.
  • Embodies an entrepreneurial spirit with a results-oriented approach to achieving innovative outcomes.
  • Influential in engaging and motivating individuals and teams.
  • Identifies and nurtures emerging leaders within the team.
  • Models adaptability and a willingness to embrace change.
  • Proven ability to lead teams in alignment with strategic goals.
  • Effectively manages multiple priorities and adapts to a fast-paced, dynamic environment.
  • Demonstrates strong leadership capabilities, including a growth mindset, decisiveness, trustworthiness, resilience, effective delegation, and responsiveness.

The expected salary for this role ranges from $65,000 to $80,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information 

Our Langley office is just off highway #1 by Walnut Grove. We are close to Maple Ridge and Pitt Meadows, connected by the Golden Ears Bridge.

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building. 

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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