Billing Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Essential Duties & Responsibilities:

• Generate accurate and timely client invoices, documenting all charges correctly and complying with contract terms.
• Monitor outstanding accounts receivable, conduct follow-up inquiries, negotiate with delinquent accounts to secure payments, and maintain a professional and positive client relationship.
• Apply cash receipts promptly to the correct client account and invoice, ensuring all payments are accurately recorded and reconciled.
• Serve as a primary point of contact for billing inquiries, resolving issues promptly and maintaining high customer satisfaction.
• Maintain comprehensive records of all billing activities, including invoices, payments, adjustments, and correspondence, in accordance with company policy and regulatory requirements.
• Prepare and present regular reports to management on billing activities, accounts receivable status, and cash flow related to billing.
• Ensure compliance with internal controls, policies, and procedures in billing.
• Assist in auditing activities by providing the necessary billing documents and explanations as needed.
• Identify opportunities for process improvements in the billing cycle to increase efficiency and accuracy.

Requirements & Skills:

• Minimum of 2 years of experience in billing, collections, or a related financial role.
• Strong understanding of billing processes, accounts receivable, and cash application.
• Proficiency in accounting software and MS Office, especially Excel, is required.
• Excellent customer service orientation and interpersonal skills.
• High proficiency or fluency in English - written and verbal.
• Superior critical thinking, analytical, and problem-solving skills.
• Superior attention to detail and accuracy.
• Preferred experience in Salesforce and NetSuite 

Education:                         

• Education Requirements

Bachelor’s degree in finance, accounting or business-related discipline preferred.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.