Job description

We’re on the lookout for a Platform Architect/ Tech Consultant to help us shape the future of customer experiences.

If you’re passionate about designing scalable, world-class CCaaS (Contact Center as a Service) solutions and love bringing clarity to complex tech challenges—this role is for you.

What you’ll be doing

Leading discovery sessions to capture technical requirements and turn them into rock-solid architectures.
Designing a detailed CCaaS architecture that’s scalable, reliable, and future-ready.
Setting the standards—establishing best practices and guidelines for seamless implementations.
Acting as the technical go-to (SPOC) for clients, providing clear solutions, optimizations, and expert guidance.
Creating the blueprints, diagrams, and docs that make teams shine.
Supporting connectivity testing within the Sprinklr platform (don’t worry—Sprinklr experience isn’t required).

What we need

Strong know-how in VoIP: SBC, TLS, SIP Trunking, and Contact Center systems.
Proven experience building and implementing CCaaS solutions.
A collaborative spirit—partnering with analysts, developers, and client stakeholders with ease.
Fluent English (B2/C1/C2). Spanish? Big plus.

This is your chance to leave your mark on a company that powers exceptional customer experiences worldwide. Come work with us!

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