Job description

We’re partnering with a fast-growing SaaS company that’s reshaping how technical teams support mission-critical software in the scientific and data space. They’re looking for a Support Engineer to join their fully remote team and help improve the day-to-day experience of their platform’s users.

This is an ideal role for someone early in their software career who enjoys hands-on problem solving, writing clean code, and collaborating across functions in a fast-paced environment.

What you’ll do

Manage a queue of technical support requests
Write and test code to fix bugs and enhance features (forms, reports, integrations)
Collaborate with Support, Engineering, and Customer Success teams
Work with HTML/CSS, JavaScript, Python, and templating languages (like Jinja)
Communicate clearly via tools like Jira, GitHub, and Slack
Submit and review pull requests
Gain experience with DevOps and deployment pipelines

What they’re looking for

Degree in Computer Science or equivalent software development training
1+ years in a similar technical support or engineering role
2+ years of experience coding with Python, HTML/CSS, and JavaScript (academic, freelance, or personal projects welcome)
Excellent time management and attention to detail
Comfortable working asynchronously across time zones
B2+ level of English or higher — you’ll work closely with a U.S.-based team

Compensation & Perks

Competitive salary. Milestone-based performance bonuses
Remote-first culture with flexible hours
Learning & development stipend

📍This role is remote-friendly from LATAM, with availability to work U.S. business hours (Eastern Time).

This is a unique opportunity to join a product-led, fast-growing company making a real impact in the scientific and tech space — with a team that values clarity, autonomy, and continuous learning.

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