Onboarding Manager I - AppFolio Investment Manager

Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

 
The Onboarding Manager I owns the customer relationship throughout their transition to AppFolio Investment Manager. They serve as the primary point of contact and product/industry expert, ensuring an efficient and effective onboarding experience. They work collaboratively and communicate clearly with internal and external stakeholders to position their customers for long-term success. 

Your Impact

• Manage customer projects from initial kickoff through data migration, working in tandem with your Data Migration Specialist to ensure quick customer time to value.

• Be a subject matter expert on the core AppFolio Investment Manager platform and the private equity real estate industry.

• Lead in-depth product training, maximizing customer knowledge and engagement.

• Partner effectively with Sales, Product, and Services to ensure smooth transitions, set proper expectations, and collaboratively share customer feedback. 

• Use every point of customer contact as an opportunity to convey professionalism, subject matter expertise, and industry/product knowledge.

• Analyze current processes and identify automation or process improvement opportunities. 

• Develop strong customer relationships to create promoters and build the foundation for long-term partnerships.

• Mentor new team members to help them feel comfortable and welcomed to the team.

Qualifications

• Highly organized, strong attention to detail, and ability to effectively balance competing priorities.

• Analytical capabilities for advanced problem solving and the ability to find creative solutions.

• Excellent written and verbal communication skills.

• Strong curiosity and desire to learn.

• Capacity to be flexible and work cross-functionally in a fast-paced environment. 

Must Haves

• 2-3 years of project management experience, preferably in real estate technology. 

• BA/BS degree or equivalent work experience.

• Experience with Microsoft Excel and/or Google Sheets.

• Familiarity with CRM platforms such as Salesforce.

• Exceptional customer service and relationship-building skills.

• Real estate, finance, and/or investment management knowledge preferred but not required.

• Familiarity with Google Suite/Gemini preferred.

Location

Find out more about our locations by visiting our site.

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is $58,400 - $73,000 annually. 

The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc. 

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.  

Regular full-time employees are eligible for benefits - see here.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.