Offer summary

Qualifications:

Strong customer service and communication skills., Ability to learn and apply commercial food service terminology., Proficiency in Microsoft Excel and Word., Experience with dispatching or related fields is preferred..

Key responsibilities:

Coordinate technician routes and monitor their progress.

Ensure timely and efficient service delivery to clients.

Utilize software like Verizon Connect WORKS and Reveal for scheduling.

Manage multiple service requests in a fast-paced environment.

Job description

This is a remote position.

Schedule

Fulltime position

Monday to Friday, 7:30 AM to 4:30 PM California Time

40hrsweek

About Our Company

We are a leading commercial food equipment service company with over three decades of experience in Northern California. Our clientele spans a diverse range of businesses, including corporate cafeterias, schools, universities, restaurants, and senior centers. With a team of skilled technicians and a solid reputation for excellence, were committed to providing topnotch service to the Bay Areas dynamic market. Were now expanding our capabilities by integrating remote workers into our operations.

Role Overview:

We are seeking an energetic and positive Dispatcher to join our team. This role is crucial in bridging the gap between our clients and field technicians, ensuring efficient service delivery and high customer satisfaction. The ideal candidate will have excellent customer service skills, technical aptitude, and the ability to thrive in a fastpaced environment.

Requirements:

Learn and apply commercial food service terminology to accurately populate service calls

Leverage customer service skills to satisfy clients and route technicians promptly

Monitor technicians progress throughout the day, ensuring efficient utilization

Understand technicians strengths to route service calls effectively

Quickly master Service Call Management software (Verizon Connect WORKS)

Interpret technician notes and service call details to make informed decisions

Utilize Verizon Connect Reveal to monitor technician locations for optimal scheduling

Prioritize and manage multiple service requests in a fastpaced environment

Contribute to improving operational efficiency and customer satisfaction

Requirements

Excellent customer service and communication skills

Ability to multitask, prioritize service calls, and maintain good memory

Proficiency in Microsoft Excel and Word

Excellent planning and organizational skills

Selfmotivated and detailoriented

Needs to be familiar with Bay Area geography (or able to learn quickly) for technician routing.

Coordinating with customers, managing technician routes, ensuring techs submit completion notes, and handling priority tasks.

Technical mindset with ability to grasp basic equipment issues

Experience with CRM and GPS tracking software (Verizon Connect WORKS and Reveal preferred)

Adaptability to handle diverse client needs and emergency situations

Problemsolving skills to address scheduling conflicts and unexpected issues

Experience in dispatch or related field preferred

Key Attributes:

Energetic and full of positive energy

Team player with a customercentric approach

Quick learner, especially with new software and systems

Ability to remain calm and efficient under pressure

Benefits

Independent Contractor Perks:

HMO coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Please note that since this is a permanent workfromhome position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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