Senior Manager - Property Tax Implementation Services

People:

• Create a positive team experience and working environment
• Supervise and manage a team of professionals, providing coaching, professional development, and support to ensure project success and individual growth.

Client:

• Responds to customer inquiries in a timely manner.
• Ensures all deadlines and deliverable requirements are met.
• Ensure all necessary procedures and controls are adhered to.
• Maintains strong relationships with various teams/customers being served.
• Acts as a person of authority related to the services and systems the team supports.
• Works with team members to effectively prioritize, plan and organize the completion of project milestones and work.
• Create and manage detailed project plans, as appropriate, ensuring all major milestones are met, budgets are managed, interdependencies are aligned, and key stakeholders are satisfied.
• Manage to established project controls and proactively escalate and manage project issues and risks to the appropriate stakeholders with clarity, timeliness, and professionalism.
• Tracks progress and provides timely status reporting of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and leadership.

Value:

• Demonstrates superior knowledge of systems utilized
• Manages the preparation, review, and processing of all customer reporting requirements.
• Develops and delivers appropriate training for systems supported as necessary.
• Participates in system testing as needed.
• Suggests innovation and process improvement within the team and the business.
• Gives timely performance feedback to team members and addresses and escalates performance issues.
• Ensures workload is properly distributed among team members and holds team members accountable for completion of assigned projects.
• Participates actively in professional organizations.
• Ensures team compliance with Firm policies, practice guidelines, and standards.

Education and Experience:

• Bachelor’s degree or equivalent with 6-10 years industry experience developing and planning technology-driven solutions, with a progressive record of successful delivery of multiple complex solutions, systems, or services.
• 4-10 years of leadership/management experience.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Ability to work independently and as part of a team.
• Proven ability to identify and proactively solve problems, mobilizing project team members quickly to meet project objectives.
• Proven ability to manage multiple projects simultaneously to successful completion 
• Property Tax knowledge experience preferred.

Computer Skills:

To perform this job successfully, an individual must have advanced knowledge of Microsoft® Word, Access, Excel, Outlook, and Internet navigation and research.  Superior understanding of the various property tax systems and an understanding of project management applications such as Microsoft Planner, Asana, or ClickUp.

Certificates and Licenses:

• Certified Member of the Institute (CMI) (preferred)
• Valid driver’s license required.

Supervisory Responsibilities:
 This position directly supervises employees in the Property Tax Implementation Services team and carries out supervisory responsibilities in accordance with the Firm's policies and applicable laws.

Work Environment:

• 100% remote work is available
• Standard indoor working environment.
• Long periods of sitting while working at computer.
• Occasional long periods of standing.
• Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.
• Independent travel requirement:  up to 25%.

Equal Opportunity Employer: disability/veteran