Offer summary

Qualifications:

High school diploma or equivalent required., At least 1 year of customer service, administrative, or related experience, preferably in call centers or healthcare., Excellent verbal and written communication skills to connect with diverse individuals., Results-oriented mindset with adaptability and self-motivation..

Key responsibilities:

Make outbound calls to engage members and promote health programs.

Explain program benefits and address member questions with empathy.

Gather member information and direct them to appropriate care resources.

Build rapport and provide high-quality, concierge-level service.

Job description

About Transcarent:

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

Role Overview:

As an Outbound Engagement Specialist I- Outreach Specialist, you will play a key role in connecting with members to encourage their participation in targeted health programs and services. You’ll serve as a trusted guide, helping members understand the benefits available to them and ensuring they receive the right care at the right time. In this role, your ability to deliver an exceptional, compassionate member experience is essential.

You’ll Do:

Make outbound calls to engage and motivate members to take action on their health and use our services.
Clearly explain the benefits and value of our programs, answering questions and addressing concerns with empathy and professionalism.
Gather key information from members and direct them to the appropriate care team resources when needed.
Build rapport and trust with every member interaction, providing concierge-level service.
Proactively manage your daily tasks and call list to support outreach and follow-up efforts.
Consistently meet individual and team goals related to outreach effectiveness, service quality, and member satisfaction.

What We’re Looking For:

High school diploma or equivalent required.
1+ year of customer service, administrative, or similar experience (call center or healthcare experience a plus).
Outstanding verbal and written communication skills, with the ability to connect with people from all backgrounds.
A positive, results-driven mindset—comfortable in a fast-paced, goal-oriented environment.
Strong personal accountability and commitment to providing high-quality service.
Adaptability to changing priorities and willingness to learn new tools or processes.
Self-motivated with the ability to manage workload independently.
Collaborative team player who thrives in a supportive, mission-driven environment.

The salary range for this role is:

$40500-$58700

Annuall

Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

HDHP medical plan with generous employer contributions towards an HSA

401(k) Retirement Plan with matching employer contributions

Open Time Off

Accrued Sick & Safe Time Off

Generous Holiday Schedule + 5 floating holidays

Paid parental leave

Subsidized commuter benefits programs

Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace

1 Volunteer day per year

Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.