Implementation Manager, Technical

QuartzBio Overview:

 QuartzBio (www.quartzbio.com) is the Precision Medicine Intelligence Company.  Our first-in-class Precision Medicine AI Agent Platform enables autonomous data ingestion and conversational insights across the precision medicine value chain. Powered by a network of domain-specific AI agents, our solutions amplify the efforts of operations, translational, informatics, and IT teams, using AI-driven integration of biomarker, sample, and clinical data to create a unified, scalable data ecosystem. R&D teams can shorten time from data to insights, analytics, and visualizations, accelerating study close and time-to-market. Transform the way precision medicine teams work with 360° intelligence. 

Position Summary:

We are seeking a highly skilled and hands-on Implementation Manager, Technical to join QuartzBio’s Managed Services team. QuartzBio’s Managed Services team is responsible for overseeing the successful implementation of QuartzBio’s Precision Medicine Intelligence Platform and SaaS solutions. This role specializes in technical systems integrations, focusing on setting up data acquisition workflows, API-driven integrations with external systems, and partnering with customer stakeholders ranging from IT specialists, IT project managers, technical and non-technical end-users, business partners and executive leadership. The ideal candidate will have a strong background in systems integration, proficiency in Python or R, customer-facing abilities, curiosity about cutting edge data technology and technical work experience in the biopharma industry.

Key Responsibilities:

• Lead the implementation of systems integrations for the QuartzBio Precision Medicine Intelligence Platform.
• Design, develop, and maintain data acquisition workflows to ensure seamless data integration.
• Collaborate with customer IT departments to ensure successful integration with existing systems and infrastructure.
• Provide technical guidance and support to clients during the integration process.
• Continuously monitor and evaluate the performance of integrated systems to ensure they meet customer expectations and drive value.
• Be an expert in QuartzBio's Precision Medicine solutions from a technical perspective, understanding the architecture, constraints, APIs, features, etc.
• Build custom integrations and connectors as necessary.
• Collaborate cross-functionally with cloud operations, DevOps, product, and engineering teams to configure QuartzBio's solutions optimally for customers.
• Create and maintain comprehensive technical documentation for integrations, workflows, and system configurations.
• Come up with creative solutions to integration challenges and communicate effectively with all levels of stakeholders, including customer-side contractors, IT project managers, business partners, technical end-users, and executive leadership.
• Stay up to date with industry trends and best practices in IT systems integration and precision medicine.
• Mentor junior team members and provide guidance.
• Communicate effectively with team members and stakeholders.
• Contribute to strategic planning and decision-making.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Bioinformatics, Data Engineering or a related field and a minimum of 8 years of relevant work experience
• 5+ years of experience in systems or data engineering, preferably in the biopharma industry.
• 4-6 years of experience working in a customer-facing role and leading projects.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Basic knowledge of project management processes and tools (e.g. project scheduling, budgeting, status reporting).
• Ability to write complex reports in a clear and concise manner.
• Proven leadership and project management skills.
• Provide expertise and guidance to team members.
• Lead and manage complex projects or functional areas.
• Actively contributes to the development of departmental strategies.
• Continuously improve technical skills and stay up to date with emerging technologies.
• Meets budgets and schedules for the entire project lifecycle.
• Proficiency in Python or R.
• Proven track record of successfully leading large-scale IT integration projects.
• Strong understanding of data acquisition workflow and IT infrastructure.
• Experience interfacing with systems such as EDC, high-performance computing, large-scale data, and commonly used data lakes and data warehouse systems used within biopharma.
• Experience with AWS and common data workflows involved in pharma clinical, translational, and basic R&D.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively with cross-functional teams and manage multiple stakeholders.
• Strong problem-solving skills and the ability to think strategically.
• Experience with AI-driven data platforms and precision medicine is a plus.
• Experience with systems used across the pharma data value chain, including real-world evidence, wearables, large-scale omics, and clinical data, and understanding how to retrieve data from those systems is a plus.
• Other duties as assigned.

Leadership expectations:

• Follows Company's Principles and code of ethics on a day-to-day basis.
• Shows appreciation for individual talents, differences, and abilities of fellow team members.
• Listens and responds with appropriate actions.
• Supports change initiatives and continuous process improvements.
• Communicates effectively and appropriately with colleagues, supervisors and clients.

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