Offer summary

Qualifications:

Bachelor’s degree in Anthropology, HCI, Human Factors, Psychology, Sociology, or related field., 2-3 years of experience in applied user research., Knowledge of qualitative and quantitative research methods., Experience with research and collaboration tools like Usertesting.com, Figma, and survey platforms..

Key responsibilities:

Partner with product teams to plan, execute, and synthesize user research.

Conduct qualitative and quantitative research methods such as interviews and usability testing.

Translate user insights into stories, journey maps, and requirements.

Communicate findings and recommendations to cross-functional teams.

Job description

Description

Position at Ziff Davis Shopping

Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK.

About the Role

We’re looking for a UX Researcher to help us better understand our users and deliver experiences that are intuitive, valuable, and engaging. In this role, you will partner closely with our product managers and product designers in the USA and UK to uncover user needs, test new concepts, and translate insights into actionable recommendations that shape our products and design strategies. You will contribute to improving our research processes, tools, and overall research culture, ensuring user insights inform every stage of the product lifecycle.

You will evangelize the benefits and good practices of UX research with product and business teams. You’ll work closely with those teams to ensure a research and insights culture in our problem and solution definition.

Key Responsibilities:

Collaborate with product, design, and engineering teams to plan, execute, and synthesize user research across discovery, concept validation, and usability testing phases
Conduct a range of qualitative and quantitative methods including interviews, contextual inquiry, surveys, diary studies, card sorting, and usability testing
Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements.
Communicate insights and clear and actionable recommendations effectively through visual storytelling (highlight videos, decks, storyboards, etc.) and champion user perspectives across teams
Define metrics and identify opportunities to pair qualitative findings with quantitative data for richer insights
Facilitate insight-sharing workshops to translate research into product and design strategies.
Provide support for vendor-led moderated research projects, including live observation and input on in‑the‑moment probing questions
Contribute to evolving research processes, tools, and best practices that strengthen our insights function and research operations

Required Skills and Qualifications:

Bachelor’s degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or related field (or equivalent practical experience)
2-3 years of experience in applied research, including integrating insights into product and design practices
Knowledge of a wide range of qualitative and quantitative research methods and their appropriate application
Experience with research, prototyping and collaboration tools such as Usertesting.com, Figma, and survey platforms is highly preferred
Strong grasp of user‑centered design principles and usability practices
Excellent interpersonal, communication, and collaboration skills, with an ability to present findings clearly to cross‑functional teams

You’re Perfect for this Role If:

You have experience (or demonstrable knowledge) in designing and conducting user research across a variety of methods and stages of product development
You are naturally curious and motivated to uncover user needs and translate them into actionable insights
You have strong written and oral communication skills
You thrive in collaborative environments and enjoy partnering with cross-functional teams
You have strong attention to detail and pride in delivering high-quality research outputs
You balance idealism with practicality, finding practical solutions that work in fast-paced, evolving environments

We Offer Great Benefits:

Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
Flexible Vacation / Paid Time Off
Charitable Giving Programs that include Paid Time off to volunteer and donation match
Family Planning Programs like MAVEN Fertility Concierge
Pregnancy and Paid Parental Leave (up to 16 weeks)
401K savings plan with employer match
Employee stock purchase program (ESPP)
Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
Hybrid, Remote and Flexible work arrangements
Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!

The US base salary range for this full-time position is $90,000 to $120,000 + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.

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