Call Center FNOL Customer Service Rep Work from home!
Offer summary
Qualifications:
High School diploma or equivalent required., 6 months to 1 year of customer service call center experience., Proficiency in typing at least 55 words per minute, error-free., Strong communication skills, active listening, and ability to analyze photos..Key responsibilities:
- Handle inbound calls reporting damage or loss.
- Accurately enter data into a database and analyze photos for damage assessment.
- Provide excellent customer service and communicate effectively.
- Follow scripts and work within a home office environment.
Job description
Job Details
Level: Entry Position Type: Full Time Education Level: High School Salary Range: $12.50 $14.00 Hourly Travel Percentage: None Job Shift: Any Job Category: Entry Level Description
Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, andor Oregon.
Who We Are
We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.
We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy worklife balance.
Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
Who We’re Looking For
We’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.
Tiered Support Bonus System
The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!
- Level 1 = $105
-
- Level 2 = $150
-
- Level 3 = $205
-
FNOL Incentive Program
This program is specifically for FNOL team members and offers highperformers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.
The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
Qualifications
On a Typical Day, You’ll
- Accept inbound calls from engineers, technicians and other field operators reporting FNOL
-
- Communicate effectively while entering data accurately into a customized database
-
- Report underground damage to locate companies when applicable
-
- Provide outstanding service to customer representatives
-
- Analyze photos and map the correct location
-
Stuff You Should Know
- You may be assigned to work on special projects
-
- The department functions 247365, with multiple schedules to choose from!
-
- This position is fully remote
-
Required Skills & Abilities
- Ability to type a minimum of 55 wpm, error free; a typing test will be required
-
- Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
-
- Advanced phone and verbal communication skills
-
- Active listening skills
-
- Excellent written communication skills
-
- Excellent reading skills; must be able to read and follow a script
-
- Must be able to analyze and interpret photos to determine damage
-
- Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment
-
Experience
- 6 months to 1year previous customer service call center experience required
-
- Experience with Microsoft Teams a plus
-
- High School Diploma or equivalent
-
Okay, But What Are the Perks
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
-
-
- CMR pays $50month towards your internet service cost
-
- CMR is a 4year running winner of The Oklahoman Top Workplaces!
-
Preemployment drug screenings and criminal background checks are mandatory
CMR offers a full menu of benefits including a matched 401k
CMR is an Equal Opportunity Employer
Description
Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, andor Oregon.
Who We Are
We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.
We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy worklife balance.
Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
Who We’re Looking For
We’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.
Tiered Support Bonus System
The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!
- Level 1 = $105
- Level 2 = $150
- Level 3 = $205
-
- Accept inbound calls from engineers, technicians and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
-
- You may be assigned to work on special projects
- The department functions 247365, with multiple schedules to choose from!
- This position is fully remote
-
- Ability to type a minimum of 55 wpm, error free; a typing test will be required
- Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment
-
- 6 months to 1year previous customer service call center experience required
- Experience with Microsoft Teams a plus
- High School Diploma or equivalent
-
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
-
- CMR pays $50month towards your internet service cost
- CMR is a 4year running winner of The Oklahoman Top Workplaces!
-
Preemployment drug screenings and criminal background checks are mandatory
CMR offers a full menu of benefits including a matched 401k
CMR is an Equal Opportunity Employer
Okay, But What Are the Perks
- Paid time off
Experience
Required Skills & Abilities
Stuff You Should Know
FNOL Incentive Program
This program is specifically for FNOL team members and offers highperformers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.
The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
Qualifications
On a Typical Day, You’ll
Required profile
Experience
Other Skills
- Customer Service
- Typing
- Internet Research
- Non-Verbal Communication
- Microsoft Excel
- Active Listening
- Microsoft Word
- Microsoft Outlook
- Virtual Teams
- Time Management
- Problem Solving
Customer Support Related jobs
Blu Selection
- From: Greece (Full Remote)
- Full time
Open Look Business Solutions
- From: Philippines (Full Remote)
- Full time
Open Look Business Solutions
- From: Philippines (Full Remote)
- Full time
NoGigiddy
- From: Washington (USA) (Full Remote)
- Fixed term
Destination Knot
- From: Maryland (USA) (Full Remote)
- Full time