Process Server

COMPANY INTRODUCTION

Gemini’s vision and opportunity is to earn respect as the leading provider of ethical, quality legal support products and services to a growing number of attorneys and types of law. We deliver on our mission through principled, personal leadership. We embrace and meet our clients’ true needs by providing a safe, stable and competitive work environment where employees, clients and vendors enrich ?their community and themselves personally and professionally. 

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. 

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

 The Process Server’s purpose at Gemini is to effectively deliver requests (subpoenas), retrieve and/or copy records and return confidential medical/business records in an assigned territory in compliance with HIPAA and all other state and federal document security regulations. Site locations are hospitals, medical facilities, businesses, residences or any other records location, and the Process Server is responsible for maintaining relationships with these locations.  

• Location:  Torrance, Hawthorne, Inglewood 
• Schedule: Monday-Friday, 8:00am-5:00pm 
• Compensation: $21.63-$30.77 Per Hour

RESPONSIBILITIES
Conduct all normal duties of a route-based mobile scanning operation, including but not limited to:

• Maintain a safe vehicle
• Maintain assigned equipment
• Create and maintain efficient routes based on appointments, rush status and length of time work orders have been in the server’s queue of orders
• Report issues with orders or locations in accordance with developed procedures
• Fill out paperwork properly
• Follow dress code
• Demonstrate process adherence
• Respond and collaborate on department and specific order-based emails
• Deal with confrontation in a calm and professional manner
• Maintain location relations by being friendly, polite, and respectful
• Work cross-functionally with other departments in the office, responding to status requests or audits from the Field Supervisor, Record Retrieval, Sales or Client Support
• Demonstrate discipline in following all active processes to ensure standardization 
• Demonstrate accuracy, dependability and consistency with work assignments and expectations
• Ability to perform work safely
• Other job duties as may be required 

EXPERIENCE, SKILLS AND ABILITIES

• Education and/or experience:
  • High school diploma or equivalent required
  • Associate's degree preferred but not required
  • 1+ year(s) of experience as a Process Server, Private Investigator, Law Enforcement Officer, or in a route-based driving position required
• Skills:
  • Advanced time management and organizational skills
  • Strong verbal and written communication skills
• Technology: 
  • Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) 
  • Working knowledge of the operation of scanning equipment
  • Proficient with Windows and Adobe Acrobat
  • Adequate internet connection for home office
• Other:
  • Clean driving record
  • Reliable vehicle, current auto registration and current auto insurance
  • Pass pre-employment background and drug screening

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:  

• Consistent lifting, bending, standing, climbing or walking while carrying out assigned duties
• Ability to lift up to 35 lbs.
• Sitting for at least one hour at a time (total: 4-6 hours/day)
• Keyboarding for extended periods of time (total: 2-4 hours/day)
• Using a phone with or without a headset for extended periods (total: 1-2 hours/day)
• Driving for extended periods of time, up to 4-6 hours in a day and up to 200-300 miles per day

TRAVEL

Travel may be required for this position up to 90% of working hours