Property Management Assistant (ZR_26348_JOB)

This is a remote position.

Schedule:

• 32 hours per week
  
• Monday to Thursday, 8:00 AM 4:00 PM
  
• Including a 30minute paid break
  
• Client Timezone: Central European Time (CET)
  

• Client Overview
  

  Join a dynamic and growing shortterm rental company that operates an impressive portfolio of properties across multiple European countries. This innovative hospitality business specializes in providing exceptional guest experiences through premium shortterm rental accommodations, with a primary focus in Norway and expanding operations in Spain. The company prides itself on maintaining high operational standards while delivering outstanding customer service to guests from around the world. You’ll be part of a forwardthinking team that values efficiency, guest satisfaction, and continuous growth in the competitive shortterm rental market.
  

  Job Description
  

  This is an exciting opportunity to become an integral part of a thriving European shortterm rental business where you’ll play a crucial role in ensuring seamless daily operations and exceptional guest experiences. As a Property Management Assistant, you’ll be at the heart of the business, managing multiple aspects of property operations from guest communications to platform management. This diverse role offers the perfect blend of customer service, administrative excellence, and property management expertise, making it ideal for someone who thrives in a dynamic environment with varied daily responsibilities. You’ll have the opportunity to work with cuttingedge hospitality platforms while contributing directly to the company’s continued success and expansion.
  

  Responsibilities
  

  • Manage and optimize property listings across major booking platforms including Airbnb and Booking.com
    
  • Provide exceptional customer support to guests through multiple channels including WhatsApp, email, and phone communicationsHandle complex resolution center cases and actively pursue solutions through platform resolution systems
    
  • Execute comprehensive administrative tasks including data entry, research, and operational support
    
  • Coordinate various property management activities across the diverse portfolio of shortterm rental properties
    
  • Deliver outstanding phonebased customer assistance to ensure guest satisfaction throughout their stay
    
  • Support specialized administrative projects that extend beyond typical property management scope
    
  • Maintain seamless communication and collaboration through Slack and other business platforms
    

  • Requirements
    

    • Fluent English communication skills
      
    • Proven experience working with Airbnb or Booking.com platforms
      
    • Demonstrated background in property management, specifically within shortterm rental operations
      
    • Strong customer support experience with confidence in phonebased guest interactions
      
    • Solid administrative assistant experience with attention to detail
      
    • Excellent written and verbal communication skills for professional guest interactions
      
    • Ability to work independently while maintaining high standards of service delivery
      
      

    • Independent Contractor Perks
      

      • Permanent workfromhome
        
      • Immediate hiring
        

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        ZR_26348_JOB