Customer Success Specialist

About the Role:

Grade Level (for internal use):

The Role: Customer Success Specialist

The Team: The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product enablement professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation, and internal and external communication, we ensure positive customer outcomes.

The Impact: The PAS Customer Success Team serves as true sales enablement. We remove barriers to product fulfillment and actively assist Sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results. We are excited to announce the role of Customer Success Specialist, Platform Partnerships. This position is slated for U.S. coverage and will partner with our Platform Partnerships Sales team. The role will report directly to the Head of Customer Success for Polk Automotive Solutions. In this role, you will work closely with Sales, Production, Customer Success Specialists, and clients to ensure seamless delivery and timely responses to client delivery questions and troubleshooting inquiries.

Responsibilities:

• Act as the day-to-day contact for Platform Partnerships clients and Sales teams.
• Provide Customer Success support for Polk Automotive Solutions Platform Partnerships business:
• Become the product expert for services within your client base and consult with Sales and customers to provide the best solution.
• Become an expert on your clients: their objectives, needs, and working style.
• Collaborate closely and effectively with Polk Sales teams.
• Attend all meetings, compiling recaps and action items to maintain momentum.
• Run status meetings as needed.
• Manage Salesforce organization and documentation.
• Own customer management, working closely with Sales and Customer Success Enablement to achieve client goals.
• Serve as the point of contact with internal resources to solve client issues, ensuring themes are communicated to product.
• Partner with product and production teams to ensure product feedback is integrated into product enhancement roadmaps.
• Organize and manage reports.
• Set up and organize internal workflows.

Qualifications:

• Strong knowledge of, and/or interest in, the Automotive marketing and digital landscape.
• Excellent written and oral communication skills.
• Detail-oriented, driven by organization and efficiency.
• Strong critical thinking and problem-solving skills.
• Ability to learn and adapt quickly in a rapidly changing environment.
• Capacity to build strong working relationships in a collaborative setting.
• Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.

Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $67,387-$90,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan.  This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees, please click here.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.