Supervisor, Sales Administration

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Supervisor Sales Administration will manage the daily operations and workflow, and will provide supervision of the Sales Assistants, Group Service Reps, Open Enrollment Specialists and Data Support Specialists. The position will be responsible to develop, train, coach and monitor the internal workflow in the receiving, documenting, and tracking of Requests for Quotes (RFQs) as well as the generation, release and tracking of HNCA mid market quotes to achieve the overall goals and objectives of the department. Also, to include group installation support and the generation and tracking of the Group Service Agreements (GSAs), Group Sales Notification (GSNs), and Broker Group Information Sheet (BGIS). Training of all SALSA entries and reporting.
This position reports to the director(s) of the regional mid market sales team.

• Manages the daily operations of mid market internal sales to assure all contacts and RFQs are being handled according to department service. Monitors the daily contacts and RFQs and staffing to meet service goals; directing workflow and management of special projects.
• Supervises the mid market internal staff by: Conducting quality monitoring of team members, auditing customer files; Analyzing service issue trends and call and e-mail volumes; Providing formal feedback and coaching to team members for the purposes of development and achievement of department standards.
• Reviews and analyzes tracking reports to assess staffing needs and support continuous process improvement. Continually reviews project workflow and processes, recommending new or changed processes. Proficient in all sales applications – FARE, SALSA, ABS, SWP.
• Performs recruitment activities, annual performance evaluations and monthly quality and productivity profile of team members.
• As department liaison, reviews procedure and policy changes as they may affect employer groups and brokers, determines impact on the mid market staff and disseminates information to ensure quality consistency for all employer groups and broker contacts.
• Maintains a comprehensive knowledge of all Health Net policies, procedures, products and services including departmental processes of Operations, Sales, Network Management, and Customer Relations. Maintains sales material inventory to ensure sales tools are available and updated for marketing efforts.
• Handles escalated employer group and broker issues and resolves in a “win-win” manner and focuses on employer group and broker relationships and business retention.
• Initiates training programs, provides service improvement recommendations and is responsible for developing materials, tools, and technology as needed.

Key Responsibilities

• Manage the day-to-day operations of assigned sales support teams, including workload distribution, monitoring service levels, and ensuring timely and accurate completion of broker and market requests.
• Supervise, coach, and develop team members through regular 1:1 meetings, feedback sessions, and performance reviews, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee the resolution of escalated broker, agent, and internal stakeholder issues, ensuring timely follow-up and a solutions-focused approach.
• Partner with leadership to implement and monitor departmental policies, workflows, and performance metrics; identify gaps and recommend process improvements to increase efficiency and service quality.
• Coordinate with cross-functional teams, including Quality Assurance, Call Center, and Sales Leadership, to ensure consistent application of procedures and resolution of operational issues.
• Maintain oversight of ticketing queues, escalation templates, and reporting tools to track performance against service expectations.
• Collaborate with Quality Assurance to review complex tickets and ensure adherence to established procedures.
• Support hiring, onboarding, and training of new team members; create and maintain training materials and process documentation.
• Provide guidance to team on time-sensitive priorities, seasonal workload changes (e.g., AEP), and cross-training opportunities.
• Monitor and analyze team performance data, preparing and distributing regular metrics reports to leadership.
• Serve as a point of contact for leadership on operational readiness, workload planning, and staffing needs.
• Any additional duties as assigned
• 90% Remote and 10% Travel for in office meetings/trainings.
• Highly Preferred - Central and Mountain Standard Time Residents

Highly Preferred

• Experience with cross functional team collaboration.
• Strong MS Word, Excel, reporting and presenting skills.
• Strong time and task management skills.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act