Kaitohutohu Matua Taitōkai me te Tūkino Whānau | Family & Sexual Harm Senior Advisor

Ko wai hoki | About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 35+ services we connected with over 1.6 million individual people (1 in 3 people in Aotearoa) in the 12 months to 30 June 2023.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

The FaSH Senior Advisor role provides support via various helplines (Shine, Family Violence, Elder Abuse, NZDF4U, Family Services Directory, and Safe to Talk/Kōrero mai ka ora) operating 7 days a week, including holidays, with shifts from 7 am to 11 pm. Full-time or part-time applicants are welcome.

We encourage applicants with experience in Kaupapa Māori or Māori models of care. The role is located in Auckland, Wellington, or Christchurch offices, but we're open to discussing Work From Home or hybrid options for experienced candidates.

Your role will involve the following aspects:

• Risk assessment followed by appropriate safety planning and referrals
• Providing non-judgemental support and psychoeducation within the context of family and sexual harm
• Engaging with callers using multiple communication channels such as phone, email, SMS and online chat
• Supporting callers when they are experiencing a high-risk situation
• Communicating with external agencies (including emergency services)
• Accurate documentation of notes and relevant information on various databases
• Supporting other team members in the Family and Sexual Harm Team during risk calls / risk engagements and providing de-briefing support where needed
• Participating in quality improvement and service developments to ensure effective and safe service delivery
• Supporting the Family and Sexual Harm team and providing overflow support as required
• Required to be able to answer calls, emails, SMS and online chat for our other Family and Sexual harm services

Mōu ake - About you

Ōu wheako ōu mātauranga hoki - Qualifications and experience

• 1-2 years studying towards qualification (ideally: completed or working towards Bachelor's Degree or Diploma in relevant field e.g. social work, psychology, counselling, mental health nursing, psychotherapy, occupational therapy)
• Provisionally Registered with one of the following professional bodies: Aotearoa New Zealand Association of Social Workers (ANZASW), New Zealand Association of Counsellors / Te Roopu Kaiwhiriwhi Aotearoa (NZAC), Addictions Practitioners’ Association Aotearoa New Zealand (DAPAANZ), New Zealand Christian Counsellors Association (NZCCA)
• For Safe to Talk, 3+ years' experience in a Trauma, Sexual Violence and Mental Health role
• Experience of supervision or coaching
• Ideally six months experience working in Telehealth or similar role

Ō mātou uara - Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

To tatou tikanga | Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.