Offer summary

Qualifications:

Minimum of 3 years of insurance licensing experience., Bachelor's degree preferred, or equivalent combination of education and experience., Strong understanding of contact center metrics and strategic goals., Ability to coach, develop, and support frontline specialists..

Key responsibilities:

Manage daily operational workflow and support contact center departments.

Coach and develop frontline specialists to promote customer satisfaction.

Analyze call center reports and interpret performance metrics.

Collaborate with departments to develop strategic action plans.

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Associate Team Lead I is responsible for managing the daily operational workflow with less direct reports and/or less complex business units, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Associate Team Lead I is responsible for becoming familiar with and leading to contact center metrics and implementation of strategic goals and processes.
Must have minimum 3 years of insurance licensing related experience

Key Responsibilities

• Demonstrate continuous support of each of the contact center departments

• Create high performance environment for team members

• Participate in strategic development/succession planning meetings

• Begin to develop/execute strategic action plans designed for specialists

• Create/maintain productive working partnerships with various departments

• Develop relationships between various operational and support departments

• Collaborate with peers to create and sustain departmental culture

• Analyze and interpret call center reports

• Have clear understanding of roles in supporting departments

• Begin to understand/develop business acumen as it relates to their specific AOR

Education

• 4 year Bachelors Degree (Preferred)

Experience

• Must have minimum 3 years of insurance licensing related experience

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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