Senior Support & Enablement Partner
Offer summary
Qualifications:
Minimum of 5 years experience in support or enablement roles with strong customer service skills., Strong technical knowledge, especially with macOS systems., Interest and familiarity with AI tools and automation in support processes., Excellent communication skills and attention to detail..Key responsibilities:
- Support and enable employees across various systems and tools.
- Use AI and automation to improve support operations and troubleshooting.
- Assist with onboarding new hires and setting up equipment.
- Troubleshoot technical issues and maintain office technology.
Job description
HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.
Senior Support & Enablement PartnerLocation: Groningen, Netherlands
Position Summary Are you an amazing problem solver? Do you have a track record for great service, enablement, and strong technical knowledge? If so, HackerOne wants you to be our new Senior Support & Enablement Partner. This is a handson role within the Support & Enablement Partners team, part of HackerOne’s Enterprise Data & AI organization. You’ll provide direct support for employees around the world and help represent Enterprise Data & AI in a visible, highimpact way.
Please note: this role is based in our Netherlands office, in Groningen, with a split of 4 days inoffice and 1 day remote.
What You Will DoAs part of the Support & Enablement Partners team, you’ll support and enable employees across systems and tools, while also helping us integrate AI into the way we deliver help, streamline operations, and scale globally.
Our new Support & Enablement Partner will be fully trained on our tools, systems, and processes after a 90 day onboarding period. You’ll work alongside Applications Engineers to support tickets, devices, and employees. The Support & Enablement Partner role is an amazing entry point to HackerOne. Support & Enablement Partners interact with more employees across the organization than almost any other role in the company, solving problems, learning, building partnerships, and winning together across the company.
Use AI tools and automation to scale our operations, e.g. improve how we manage requests, troubleshoot issues, and build internal knowledge.
Onboard to our tools, systems, and processes
Effective prioritization and escalation of incoming support tickets
Set up new equipment and services for employees
Help onboard new hires in our growing global company
Troubleshoot computers and technology
Maintain our office technology
Support employee lifecycle changes across multiple cloudbased systems stemming from our identity provider
Minimum Qualifications 5 years of relevant experience in a support andor enablement role with a strong customer service mindset
Interest in AI tools and how they can be applied to support and enablement
Strong problem solver with an eagerness to learn
Strong level of experience with macOS, ideally in a support andor enablement role
Strong attention to detail, and ability to document actions and processes
Passion for working backwards from the Customer and empathy for business stakeholders
Ability and desire to work in the Groningen office 4 days per week
Preferred Qualifications Experience exploring or using AI or automation tools to streamline support and enablement
Experience in support ticket management and escalation, ensuring timely and effective resolution of technical issues
Familiarity with identity and access management (IAM) principles, including Single SignOn (SSO) and rolebased access controls
Handson experience providing support and enablement for enterprise SaaS applications (e.g., Slack, Zoom, Okta, Atlassian, or similar), using service management tools such as Jira andor Freshservice
Excellent communication skills, and can present datadriven narratives in verbal, presentation, and written formats
Compensation€55K – €65K
Offers Equity
Job Benefits:
Health (medical, vision, dental), life, and disability insurance*
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under COs Healthy Families and Workplaces Act)
Employee Assistance Program
Flexible Work Stipend
*Eligibility may differ by country
Were committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
Visawork permit sponsorship is not available.
Employment at HackerOne is contingent on a background check.
Are you an amazing problem solver? Do you have a track record for great service, enablement, and strong technical knowledge? If so, HackerOne wants you to be our new Senior Support & Enablement Partner. This is a handson role within the Support & Enablement Partners team, part of HackerOne’s Enterprise Data & AI organization. You’ll provide direct support for employees around the world and help represent Enterprise Data & AI in a visible, highimpact way.
Please note: this role is based in our Netherlands office, in Groningen, with a split of 4 days inoffice and 1 day remote.
As part of the Support & Enablement Partners team, you’ll support and enable employees across systems and tools, while also helping us integrate AI into the way we deliver help, streamline operations, and scale globally.
Our new Support & Enablement Partner will be fully trained on our tools, systems, and processes after a 90 day onboarding period. You’ll work alongside Applications Engineers to support tickets, devices, and employees. The Support & Enablement Partner role is an amazing entry point to HackerOne. Support & Enablement Partners interact with more employees across the organization than almost any other role in the company, solving problems, learning, building partnerships, and winning together across the company.
Use AI tools and automation to scale our operations, e.g. improve how we manage requests, troubleshoot issues, and build internal knowledge.
Onboard to our tools, systems, and processes
Effective prioritization and escalation of incoming support tickets
Set up new equipment and services for employees
Help onboard new hires in our growing global company
Troubleshoot computers and technology
Maintain our office technology
Support employee lifecycle changes across multiple cloudbased systems stemming from our identity provider
Minimum Qualifications 5 years of relevant experience in a support andor enablement role with a strong customer service mindset
Interest in AI tools and how they can be applied to support and enablement
Strong problem solver with an eagerness to learn
Strong level of experience with macOS, ideally in a support andor enablement role
Strong attention to detail, and ability to document actions and processes
Passion for working backwards from the Customer and empathy for business stakeholders
Ability and desire to work in the Groningen office 4 days per week
Preferred Qualifications Experience exploring or using AI or automation tools to streamline support and enablement
Experience in support ticket management and escalation, ensuring timely and effective resolution of technical issues
Familiarity with identity and access management (IAM) principles, including Single SignOn (SSO) and rolebased access controls
Handson experience providing support and enablement for enterprise SaaS applications (e.g., Slack, Zoom, Okta, Atlassian, or similar), using service management tools such as Jira andor Freshservice
Excellent communication skills, and can present datadriven narratives in verbal, presentation, and written formats
Compensation€55K – €65K
Offers Equity
Job Benefits:
Health (medical, vision, dental), life, and disability insurance*
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under COs Healthy Families and Workplaces Act)
Employee Assistance Program
Flexible Work Stipend
*Eligibility may differ by country
Were committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
Visawork permit sponsorship is not available.
Employment at HackerOne is contingent on a background check.
Use AI tools and automation to scale our operations, e.g. improve how we manage requests, troubleshoot issues, and build internal knowledge.
Onboard to our tools, systems, and processes
Effective prioritization and escalation of incoming support tickets
Set up new equipment and services for employees
Help onboard new hires in our growing global company
Troubleshoot computers and technology
Maintain our office technology
Support employee lifecycle changes across multiple cloudbased systems stemming from our identity provider
5 years of relevant experience in a support andor enablement role with a strong customer service mindset
Interest in AI tools and how they can be applied to support and enablement
Strong problem solver with an eagerness to learn
Strong level of experience with macOS, ideally in a support andor enablement role
Strong attention to detail, and ability to document actions and processes
Passion for working backwards from the Customer and empathy for business stakeholders
Ability and desire to work in the Groningen office 4 days per week
Experience exploring or using AI or automation tools to streamline support and enablement
Experience in support ticket management and escalation, ensuring timely and effective resolution of technical issues
Familiarity with identity and access management (IAM) principles, including Single SignOn (SSO) and rolebased access controls
Handson experience providing support and enablement for enterprise SaaS applications (e.g., Slack, Zoom, Okta, Atlassian, or similar), using service management tools such as Jira andor Freshservice
Excellent communication skills, and can present datadriven narratives in verbal, presentation, and written formats
€55K – €65K
Offers Equity
Health (medical, vision, dental), life, and disability insurance*
Equity stock options
Retirement plans
Paid public holidays and unlimited PTO
Paid maternity and parental leave
Leaves of absence (including caregiver leave and leave under COs Healthy Families and Workplaces Act)
Employee Assistance Program
Flexible Work Stipend
*Eligibility may differ by country
Were committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
Visawork permit sponsorship is not available.
Employment at HackerOne is contingent on a background check.
Job Benefits:
Compensation
Preferred Qualifications
Minimum Qualifications
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Detail Oriented
- Communication
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