Offer summary

Qualifications:

Proficiency in Dutch at least C1 level and English at B2 level., Experience in customer support and familiarity with Google Suite., Positive attitude, responsible, and tech-savvy., Personal laptop with at least 8GB RAM and stable internet connection..

Key responsibilities:

Communicate with leads and customers via calls and emails.

Build positive relationships with customers and assist with inquiries.

Identify and escalate technical issues for prompt resolution.

Meet team KPIs and maintain knowledge of products and services.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What You Will Do:

Communicate with hot leads and existing customers via calls, and emails

Build positive and longlasting relationships with customers

Identify and escalate complex technical issues, ensuring prompt resolution of requests

Assist customers with inquiries related to product features

Meet team KPIs

Securely work with customers’ sensitive information

Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level

Experience with Google Suite

Experience in customer support

Positive and responsible attitude

Techsavvy

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience in sales

Experience with CRM systems

Benefits and Perks:

Fixed schedule: Monday–Friday, 12 PM–4 PM, Turkey time

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Worklife balance

Responsive management interested in your growth and longlasting cooperation

Greenhouse conditions for selfdevelopment

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we?
SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.