Company Overview:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow - Delivery Manager to join our team in Plano, Texas (US-TX), United States (US).

Job Description:

ServiceNow Delivery Manager
NTT DATA is searching for a ServiceNow Delivery Manager with experience delivering large IT digital transformation projects to Enterprise Clients to join our highly skilled consulting team. You will use your exceptional project management skills to execute the successful delivery of large, complex ServiceNow projects for enterprise customers, often handling multiple engagements at a time – all while keeping our Client Satisfaction Rating at one of the highest levels in the ServiceNow ecosystem.

ServiceNow Delivery Managers will be involved in helping us chart the course to continue to be a ServiceNow partner of choice. Looking for someone that is self- motivated, high-energy, and has a team player mentality.

Primary Responsibilities:
• Identify, drive, and monitor actions required to foresee and course-correct escalations and mitigate risk
• Review variance and check profitability on all projects
• Coach improvement and brainstorm improvements in 1x1s
• Check direct reports' utilization is on track for quarter
• Use deep understanding of client relationship to recommend surveying and review results for continuous improvement areas
• Act as the prime escalation point for EMO management
• Escalation to the Quality Assurance team when project team is deviating from methods and tools appropriately, so that we can support them through the change
• Comfortable in C-level Sponsor and Exec Sponsor deliberations and escalations, balancing flexibility, and rigidness appropriately
• Managing directly or indirectly project S with Agile or SCRUM frameworks

Basic Qualifications:
• 5+ years of hands on ServiceNow experience
• 15+ years of Consulting/IT experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $100-$128.31.This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

ServiceNow Delivery Manager

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