Offer summary

Qualifications:

Minimum of 10 years in healthcare revenue cycle management, including 5 years in leadership roles., Extensive knowledge of behavioral health billing, especially for treatments like Spravato and TMS., Experience working directly with clinicians and practice staff., Strong communication and organizational skills with the ability to explain complex billing topics..

Key responsibilities:

Develop and execute RCM strategy to scale services beyond the pilot phase.

Manage billing operations and oversee performance targets to maximize revenue.

Build and maintain client relationships, acting as the primary contact for billing performance and issues.

Collaborate with internal teams to optimize clinic workflows and improve revenue collection processes.

Job description

About Us:Osmind is building a revolutionary network to support independent psychiatric practices, particularly those offering innovative treatments like TMS, Spravato, and other interventional modalities. We are seeking an experienced, strategic, and handson RCM leader to build and scale our revenue cycle operations from the ground up and lead customer relationships, serving as a cornerstone of our services launch in 2025. This role is ideal for a playercoach who can manage daily billing operations, interface between clinic customers and the billing operations team, and craft & execute a forwardthinking roadmap that aligns revenue cycle processes with the company’s longterm goals.

Position Overview:As Director of RCM, you will be responsible designing, implementing, and scaling bestinclass revenue cycle management operations to support psychiatric practices across the United States. Building on our pilot program foundation, this role blends strategic leadership with handson execution to manage our billing partner and spearhead client relationship management.

Location:This role will be based in the United States with minimal travel required.
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery through innovative, technologyenabled RCM solutions.

Key Responsibilities
Strategy & Leadership
Develop and execute the overall RCM strategy and account management for scaling our RCM services offering beyond the pilot phase
Set and monitor KPIs to ensure operational excellence and financial targets
Manage vendor relationships and partnerships
Oversee team performance and professional development

Billing operations and performance
Directly oversee our billing partner and internal team to drive maximum billing performance
Set and achieve revenue cycle performance targets, such as clean claim rates, days in AR, and denial rates
Develop reporting frameworks to track team and financial performance
Identify opportunities for revenue optimization

Client management & account ownership
Build and manage RCM account management, fully owning the layer between the clinics and RCM operations
Own client communication regarding billing performance, denials trends, payer issues, and operational questions
Establish trust and strong relationships with clinic stakeholders including practice owners, clinicians, and administrative staff

Process building and clinic workflow optimization
Build out best practices & processes for clinics to successfully maximize revenue collections
Work with internal product and engineering teams to suggest improvements to EHR & practice management and automation tooling
Partner with internal billing operations to triage and resolve denials, rejections, and underpayments
Drive continuous improvement in internal SOPs and handoffs between RCM, implementation, and success

Required Experience
10+ years of healthcare revenue cycle management (RCM) experience, including 5+ years in leadership roles
Extensive knowledge of behavioral health billing, with expertise in specialized treatments such as Spravato, TMS, and other interventional modalities
Direct experience working and interfacing with clinicians and practice staff members
Excellent communication, organization, and clientfacing skills; ability to translate complex RCM topics to stakeholders unfamiliar with billing

Preferred Experience
Knowledge of TMS, Spravato, or ketamine therapy billing requirements
Previous experience at a managed services organization or large medical group
Background in process optimization, automation, or AI implementation in healthcare operations
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.