Senior Implementation Specialist

Join our winning team, recently honored on Forbes’ list of America’s Best Startup Employers for 2025!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As a Senior Implementation Specialist at THB, you will lead the successful delivery of technical and product implementations for newly sold THB services to enterprise partners. Acting as both a subject matter expert and a strategic problem solver, you will ensure services are configured, tested, and launched to meet client and business needs.

We are seeking a seasoned professional with 4+ years of implementation experience across multiple organizations, ideally involving complex technical or product rollouts. This role is for someone who thrives in dynamic environments, adapts quickly to change, and operates with a high degree of autonomy. You’ll be the person who spots an issue, jumps in, and drives it to resolution.

Duties & Responsibilities

• Lead end-to-end technical and product implementations for insurance carrier clients, from initial planning to go-live.
• Partner with sales, account management, operations, product, and development teams to translate client requirements into actionable implementation plans.
• Facilitate client communications, ensuring stakeholders are informed, aligned, and confident in the implementation process.
• Submit, track, and manage internal work items to ensure accurate and timely product configuration and delivery.
• Identify potential risks or roadblocks early and resolve them proactively; escalate only when necessary.
• Monitor and report implementation progress to the Implementation Manager and leadership.
• Continuously improve processes, tools, and templates to increase efficiency and quality of implementations.

Required Skills & Qualifications

• Bachelor’s degree or PMP certification (or equivalent relevant experience).
• 4+ years of experience leading technical and/or product implementations across multiple companies.
• Demonstrated ability to work independently, take initiative, and solve problems without extensive oversight.
• Strong technical acumen and ability to collaborate with software development teams.
• Experience delivering solutions in SaaS environments, API-based integrations, or enterprise insurance systems.
• Familiarity with geriatric care management, managed care, long-term care, and/or Medicare Advantage insurance plans is desirable.
• Excellent communication skills with the ability to lead meetings, influence stakeholders, and navigate ambiguity.

What Makes You Stand Out

• Proven success implementing complex technical products or services in enterprise settings.
• Strong adaptability and resilience in fast-paced, changing environments.
• Experience using project management software and tracking implementation efficiency metrics.
• Ability to spot opportunities for process improvement and take the lead on solutions.

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen.  The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.    

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.