Employer Support Representative - Defined Contribution

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

TELUS Health Defined Contribution Benefits Administration practice brings specialized expertise and innovative solutions to DC pension plan administration, client communications, and comprehensive employer support. Our purpose is to streamline complex pension processes through sophisticated financial transaction management and technical excellence, allowing organizations to deliver seamless retirement benefits experiences while we handle the intricate administrative and reporting complexities.

Join our fantastic team as we serve as trusted bilingual partners for our clients, providing expert employer support and comprehensive case management that transforms how organizations administer their defined contribution pension programs. Our team has particular strength in managing sophisticated DC pension databases, financial transactions, and reporting systems, understanding the unique technical requirements and regulatory complexities that each employer and financial institution faces.

Be part of a dynamic environment where your bilingual communication skills, analytical expertise, and client-focused approach will make a tangible difference in how DC pension benefits are administered and delivered through phone and email interactions.

What's in it for you:

• Embrace work-life balance with flexible arrangements (remote, in-office, or hybrid)

• Join a dedicated team and build significant relations

• Tailor your benefits package to suit your unique needs and lifestyle

• Enjoy a comprehensive compensation package with paid vacation

• Deepen your expertise in DC Pension plans

If you are seeking a fulfilling opportunity to leverage your bilingual communication skills and analytical expertise while supporting our mission of providing exceptional service excellence in defined contribution pension administration, this role is perfect for you.

Responsibilities

• Provide support over the phone & email to employers and other financial institutions.

• Act as a liaison between our client(s) and our administrative team

• Provide regular and ad hoc reports for clients.

• Process interfund transfers, contributions, withdrawals and terminations for clients.

• Receive and respond to plan sponsors and client inquiries and requests.

• Enter, update and audit information; performs and proofs transactions

• Ensure that quality control and service standards are attained with every transaction.

Requirements

• Degree in administration or related field

• 1+ year relevant experience in call center

• Excellent communication skills in French and English

• Knowledge of group pension (Defined Contribution plans (RRSP, TFSA DPSP, SPP...)

• Excellent problem-solving and analytical skills, along with a strong professional acumen and the desire to take the initiative in helping clients find solutions.

• Our strongest analysts have excellent communication and time management skills, and the ability to manage multiple assignments. 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.