Lead ROI Medical Records Specialist - Remote

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. As an ROI Specialist Lead, you will continually perform at a high quality and productivity level. You will interact regularly with Management and keep them informed of any concerns or issues regarding quality, connectivity, client concerns etc., that may inhibit Sharecare HDS performance or service expectations for customers. 
 

Essential Functions: 

• Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. 
• Date stamps all requests and highlights pertinent data to facilitate processing. 
• Validates requests and authorizations for release of medical information according to established procedures. 
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. 
• Maintains equipment in excellent operating condition (inside and out). 
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. 
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. 
• Maintains a neat, clean, and professional personal appearance and observes the dress code established. 
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. 
• Maintains working knowledge of the existing state laws and fee structure. 
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs. 
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. 
• Maintains confidentiality, security and standards of ethics with all information. 
• Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. 
• Provides onboarding and training services to new employees as required. 
• Provides backup and support to Customer Service role as needed. 
• Keeps Department Lead informed of concerns or issues regarding quality, connectivity, client concerns etc. that may inhibit Sharecare HDS performance or service expectations for customers. 
• Produces periodic reporting as requested. 
• Completes and maintain the AHIOS Certificate Program to become a Certified Release of Information Specialist. 

Qualifications: 

• High School Diploma (GED) required; degree preferred 
• 2+ years of ROI fulfillment experience with Sharecare HDS or 4 years external required 
• Demonstrated leadership skills 
• Demonstrated ability to prioritize, organize and meet deadlines 
• Demonstrated documentation and communication skills 
• Availability to work from 6am to 6pm, or any combination of hours in between; Saturday’s included 
• Demonstrated ability to maintain productivity and quality performance 
• Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) 
• Experience with Microsoft Office products 
• Knowledgeable in multiple EMR platforms 
• Displays strong interpersonal skills with both team and customers 
• Local to Knoxville, TN

Physical Requirements: 

• Ability to sit or stand for long periods of time 
• Physical ability to lift and carry 25 lbs. of materials 
• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items 
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor 
• Speaking and hearing ability sufficient to effectively communicate 
• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks 

Information Governance Accountabilities: 

• A high-level understanding of the organization's information governance program and role-specific accountabilities 
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and information 
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided 
• Participation in education as required for corporate compliance and role-specific functions and tasks 

HIPPA/ Compliance: 

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes 
• Comply with all regulations regarding corporate integrity and security obligations 
• Report unethical, fraudulent or unlawful behavior or activity 
• Maintain current and yearly HIPAA certification 

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.