Business Analytics Consultant

We’re seeking a Business Analytics Consultant to join the GBS COO – Advanced Analytics & Insights team at MBPS. The role focuses on supporting reporting and analytics to enable data-driven decision-making. You’ll be responsible for transforming data from various sources into actionable reports, dashboards, and insights. Strong stakeholder management is essential to ensure timely and effective delivery of analytics solutions. The position also involves driving process improvements through data analysis and automation.

Position Responsibilities:

• Oversee Asia reporting function, produce Asia specific data to support Asia Proc strategy for regional and local teams
• Support system design and change as Reporting function SME
• Support and/or lead in developing, managing, and executing controls and processes aligned to Procurement policies.
• Ensure data integrity, accuracy and quality and attend to the needs of routine management reporting and ad-hoc strategic reporting.
• Document and analyze existing processes, evaluate business requirements, and recommend appropriate alternatives and/or enhancements to current processes or systems
• Act as liaison between business areas and project team stakeholders for the development and implementation of new processes/ systems and enhancement of existing processes/systems
• Prepare communications and training

Required Qualifications:

• Bachelor’s degree in any quantitative or business course, preferably data or Information Technology
• At least 5 years experience in any data analysis, business reporting and analytics, business consultancy and/or similar roles in the BPO/Shared Services industry. 
• Must be amenable to work on a hybrid set up in Quezon City (3 days work onsite, 2 days work from home).
• Amenability to work on the mid to night shift (dependent on business need) 

Preferred Qualifications:

• Strong technical skills on analytics and data transformation tools. Intermediate to advanced Power BI, Power Query, Excel, SQL and Power Automate/VBA. Basic knowledge and working experience in using Jira, Power Apps and Python.
• Governance concepts: thorough understanding of data governance and control concepts (e.g. risk mitigation concepts, access right control)
• Able to translate issues and problems into effective business solutions
• Ability to effectively apply project management and business cases methodologies and ensure the necessary technical skills are included with the project team and utilized appropriately
• Communication: high-level written and verbal communication skills; able to clearly and accurately translate business requirements into non-technical and lay terms and in communicating insights to team members and management

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.