Senior Manager, Technical Services PMO Public Sector

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities just to name a few!

Job Description

Your Career

As the Senior Manager for the Technical Services PMO, you will lead a dynamic team of Program Managers, Project Managers, and Coordinators dedicated to delivering successful projects for our Public Sector customers across North America (NAM), including Federal, State, Local, and Education (SLED) sectors. In this critical role, you will drive customer deployment success by ensuring all projects are delivered on time and within budget. You will be directly accountable for the teams portfolio delivery efficiency, revenue targets, and customer satisfaction, while also partnering with operations and IT teams to advance PMO processes and system enhancements.

Your Impact

• Strategic Portfolio Management: Own and direct the NAM Public Sector project portfolio, ensuring alignment with strategic business objectives and providing executivelevel leadership to guarantee successful delivery
• Team Leadership & Development: Lead, mentor, and grow a highperforming PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growth
• Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT)
• Risk Mitigation & Escalation Management: Proactively identify and mitigate portfoliolevel risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomes
• Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria

• Qualifications

  Your Experience

  • 8+ years of progressive experience in a highgrowth technology organization
  • 5+ years of direct people management experience, with a proven track record of leading and influencing teams to deliver complex programs and projects
  • Extensive, customerfacing experience delivering projects to Public Sector customers (Federal, SLED) and working with partners for contracting and project delivery
  • Demonstrated financial acumen, with strong ability to forecast and manage profitability, revenue, margins, and utilization for a regional services team
  • Proven ability to manage performance against key business metrics to deliver exceptional results
  • Skilled in strategic risk management and successfully deescalating highstakes customer issues
  • Experience managing largescale program deployments with multiple concurrent projects, teams, and resources
  • Excellent communication (written and oral), presentation, and interpersonal skills, with a talent for fostering collaboration
  • Strong organizational skills, including tool utilization (e.g., Clarizen, Asana, JIRA), attention to detail, and prioritization in a dynamic environment
  • Adaptable and resilient when faced with shifting priorities, demands, and timelines
  • Strong proficiency with project management software such as Clarizen, Asana, andor JIRA
  • Bachelor’s degree in a STEM field, Business, or equivalent practical experience; Masters degree is a plus or equivalent military experience
  • Project Management Institute PMP certification or equivalent is a plus
  • Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
  • Willingness to travel occasionally for strategic customer engagements

  • Additional Information

    The Team

    Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients postsale. Our dedication to our customers doesn’t stop once they sign – it evolves.

    As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

    Compensation Disclosure

    The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for nonsales roles) or base salary + commission target (for salescommissioned roles) is expected to be between $146000YR $201500YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

    Our Commitment
    
    We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

    We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

    Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    All your information will be kept confidential according to EEO guidelines.