Offer summary

Qualifications:

No previous experience required, open to beginners., Good command of English (Upper-Intermediate+)., Willingness to work in night/holiday shifts., Stress tolerance and ability to handle customer inquiries..

Key responsibilities:

Communicate with customers via Helpdesk and Skype.

Assist team members with requests and inquiries.

Escalate complex tasks to technical specialists or account managers.

Provide quality support to customers and ensure their satisfaction.

Job description

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are excited to welcome someone who is eager to grow in the cloud communications field, even if you’re just starting out. You don’t need previous experience in Back Office – just bring your energy, willingness to learn, and readiness to work in a dynamic environment. You’ll be pivotal in supporting Account Managers with deals, aiding customers through team collaboration, and driving internal improvements and supplier relationships in one dynamic role.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering gamechanging IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

We are looking for a Junior Support Engineer to join our team.

No previous experience is desired. We are happy to support your professional growth in the tech branch.

Requirements

What will you do at MMDSmart?

Communicate with customers and accept inquiries via Helpdesk & Skype.

Handle requests from members of other teams.

Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers

Provide quality service to customers.

You are a perfect match if you have:

English – UpperIntermediate+.

You are willing to work nightholiday shifts. Schedule 33 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.

Stress tolerance.

It will be a plus:

Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work.

Basic understanding of the OSI model.

Basic SQL skills.

Benefits

Why do talents choose and stay at MMDSmart?
Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.
Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development: Benefit from free educational events & courses, and English classes with native speakers.
Your Career: Focus on your professional development in a supportive environment.
WorkLife Balance: Choose your working format – remote, officebased, or hybrid and engage in teambuilding activities.
Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!
EqualOpportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.