ServiceNow AdministratorDeveloper :: Raleigh, NC (HybridRemote)

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field., At least 5 years of experience with ServiceNow CSM technology and administration., Proficiency in web technologies such as JavaScript, HTML, XML, and Web Services., Experience with integrating ServiceNow with other tools and systems..

Key responsibilities:

  • Administer and enhance the ServiceNow platform for Customer Service Management.
  • Perform upgrades, maintenance, and develop solutions based on business needs.
  • Monitor application performance and propose improvements.
  • Support the design of CSM configurations and fix issues in production.

ARK Solutions, Inc. logo
ARK Solutions, Inc. SME http://www.ARKSolutionsInc.com
201 - 500 Employees
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Job description


ServiceNow AdministratorDeveloper

Location: Raleigh, NC (HybridRemote)

Duration: 10+ months

We are seeking a skilled ServiceNow AdministratorDeveloper to join our team. This role involves supporting the ServiceNow platform, enhancing its capabilities, and ensuring it meets user needs and best practices.

Duties and Responsibilities:
  • Administer and enhance the ServiceNow platform for Customer Service Management (CSM).
  • Perform upgrades, maintenance, and enhancements on the platform.
  • Develop and implement solutions based on business requirements.
  • Monitor application performance and suggest improvements.
  • Create user journeys and support the design of CSM configurations.
  • Research and propose enhancements to existing systems.
  • Fix bugs and issues in ServiceNow production for CSM.
  • Execute data mapping and bulk data importsupdates.
    • Minimum Qualifications:
      • Bachelors degree in Computer Science, Information Systems, or related field.
      • 5 years of experience with CSM technology and ServiceNow administration.
      • Experience with web technologies like JavaScript, HTML, XML, and Web Services.
      • Experience integrating ServiceNow with other tools.
        • Preferred Qualifications:
          • Experience in the governmental sector (local, state, or federal).
          • Successful implementation of ServiceNow CSM applications.
          • Strong knowledge of CSM processes and continuous improvement initiatives.
          • Excellent communication skills and ability to produce clear analyses.
          • Ability to obtain a security clearance with FedRamp standards.
            • MustHave Skills:
              • Experience in the governmental sector (1 Year).
              • Implementation of ServiceNow CSM application (3 Years).
              • Continuous improvement initiatives (3 Years).
              • Familiarity with HR processes (3 Years).
              • Strong communication and analysis skills (3 Years).
              • Security clearance eligibility with FedRamp standards (3 Years).

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication

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