Client Care Coordinator

This is a remote position.

Role Name: Client Care Coordinator

Schedule:

• Monday to Friday, 9am to 6pm Eastern with an hour unpaid break
  

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  Client Overview
  

  Join a thriving medical spa that specializes in aesthetic treatments and wellness services, helping clients enhance their confidence and wellbeing. This established practice has a strong lead generation system and focuses on providing exceptional patient care from the first point of contact through treatment. The spa operates with modern CRM systems and has built a reputation for professional, caring service in the growing medical aesthetics industry.
  
  

  Job Description
  

  This is an exciting opportunity to be the welcoming voice that connects patients with lifechanging aesthetic treatments. You’ll work with warm leads who are already interested in services, making this a rewarding role focused on helping rather than selling. You’ll play a vital role in the patient journey by managing appointment scheduling and providing excellent customer service in a supportive, professional healthcare environment. This position offers the perfect blend of administrative responsibilities and meaningful patient interaction.
  
  

  Responsibilities:
  

  • Handle inbound calls from patients seeking consultation appointments
    
  • Make outbound calls to leads generated through the medical spa’s marketing efforts
    
  • Work within the company’s CRM system to manage and track leads
    
  • Schedule consultation appointments for patients based on available time slots
    
  • Provide excellent customer service to ensure positive patient experience
    
  • Follow up with leads to convert them into scheduled appointments
    
  • Maintain accurate records of all patient interactions in the CRM system
    

  • Requirements:
    

    • Fluent communication skills and professional phone manner
      
    • Recent experience in healthcare or medical industry
      
    • Previous experience in customer service and sales environment
      
    • Comfortable making and receiving phone calls throughout the day
      
    • Familiarity with CRM systems and basic computer skills
      
    • Ability to work independently while following established processes
      
    • 
      
      Independent Contractor Perks
      
      • HMO Coverage for eligible locations
        
      • Permanent work from home
        
      • Immediate hiring
        
      • Steady freelance job
        
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