Technical Service Specialist

Key Responsibilities

Technical Support & Customer Assistance:

• Provide Tier I, II, and III technical support via phone and on-site assistance for the entire BEA product line.
• Respond to technical support calls within scheduled timeframes.
• Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.
• Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.

Training & Knowledge Sharing:

• Conduct on-site and remote technical training for internal and external customers.
• Develop and lead technical training sessions for:
  • Internal teams (technical and sales).
  • External partners, including Sensor Certification Training and customer-focused webinars.
• Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.

Product Testing & Engineering Support:

• Assist engineering with in-house lab and field testing of products.
• Perform and document competitive product testing as needed.
• Maintain and update the wiring diagram database, including the creation of new diagrams.

Field Support & Reporting:

• Provide on-site installation support when necessary.
• Submit Trip/Customer Visit Follow-up Reports (BTR/TTR) after each customer interaction.
• Stay up to date with local and international industry standards.
• Obtain and maintain AAADM Inspector certification.

Other Responsibilities:

• Contribute to continuous process improvement and knowledge sharing.
• Perform additional duties as assigned by the Manager.

Required Skills and Qualifications

• Associate’s degree in electronics (preferred) or 2-3 years of relevant experience.
• Strong electro-mechanical aptitude.
• Excellent verbal and written communication skills.
• Required travel up to 50%.
• Exceptional presentation and training skills.
• Ability to read, interpret, and create wiring diagrams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).