Project Manager

Project Manager

Zen Media, Remote

Role Overview:

Own the daytoday execution for a portfolio of accounts. You’ll run ClickUpMonday.com, drive timelines, coordinate crossfunctional workstreams, prep the next 30 days at all times, and be a polished clientfacing communicator on chat and calls.

Key Responsibilities:

• Project Systems: Buildmaintain ClickUp or Monday.com boards, automations, dependencies, and dashboards; keep tasks current with owners, dates, and statuses.
• 30Day Readiness: Maintain rolling 30day plans per account; surface risks, dependencies, and capacity needs early.
• CrossFunctional Orchestration: Align PR, social, editorial, paid, and SEO timelines into one unified plan with clear handoffs.
• Client Comms: Lead async chat threads; draftsend agendas; run weekly status calls; document decisions and action items.
• Scope & Change Control: Track deliverables against contract; log outofscope items; route change requests for approval.
• Resource & Effort Tracking: Capture hourseffort by task; report utilization and variance to management monthly.
• Quality & Documentation: Keep scopes, briefs, feedback, and asset logs organized and auditready.

• 
  

  Required Qualifications:

  
  

  • Based outside the U.S. with reliable daily overlap in EST (≥6 hours).
  • English proficiency (presentationgrade): Able to present project and marketing plans to North American clients with executive polish.
  • 1–3 years in digitalagency project coordination or management.
  • Working knowledge of PR, social, contenteditorial, paid media, and SEO workflows—how they interlock in campaigns.
  • Exceptionally organized; comfortable running multiple accounts simultaneously.

  • 
    

    Preferred:

    
    

    • Prior marketing agency project management and clientfacing experience.
    • Leverages AI for research, document formatting, call recaps, and efficiency (e.g., notes summarization, firstdraft outlines).
    • Previous handson experience inside ClickUp (spaces, templates, automations, reporting).
    • Familiar with SlackTeams, Google Workspace, and deckreport prep.

    • 
      

      KPIs (Accountability):

      
      

      • Zero Overdue: 0% overdue deliverables on assigned accounts (rolling).
      • OnTime Delivery forcasting: 100% deliverables shipped by agreed datesmilestones communicated on the project plan
      • Contract Alignment: 100% of monthly deliverables reconciled to contractSOW; discrepancies flagged within 2 business days.
      • Scope Control: 100% of outofscope items logged with documented approvals before execution.
      • Data Hygiene: 100% of tasks have owner, due date, status, and correct listfolder.
      • 30Day Plan: Rolling 30day project plan updated weekly for 100% accounts.
      • Meeting Readiness: Agendas sent ≥24h before calls; recapsaction items logged to ClickUpMonday within 1 hour (100%).
      • Response SLA: Initial response to client chat during EST hours within 2 business hours (≥95%).
      • Risk & Escalation: Risksdependencies recorded and escalated within 1 business day of identification (≥95%).
      • Change Orders: 100% of approved change requests documented and linked to tasks before work begins.
      • Client Health: Quarterly CSAT (or equivalent) reading healthy across assigned accounts.

      • 
        

        DISCLAIMER:

        The duties and responsibilities listed in this job description are not allinclusive. Zen Media reserves the right to add additional tasks or responsibilities and to change the scope of the job as necessitated by business demands.