Job description

Are you passionate about designing solutions that truly matter to users?

MSPbots is hiring an Asset Product Management Team Manager to lead the strategy, design, and execution of client-facing assets—dashboards, widgets, bots, and reports—that drive measurable business outcomes for MSPs.

This is a high-impact leadership role for a product thinker who thrives on translating user insight into value and delivering innovation at scale.

Work Setup: Remote

Schedule: Semi-Flexible, Monday–Friday from 8AM to 5PM Central Time

Location: US-based only

What You’ll Do

User-First Strategy

Conduct user interviews, surveys, and workshops to uncover pain points and needs across MSP segments
Develop personas and usage scenarios to guide asset design and prioritization
Serve as the voice of the client in all cross-functional discussions
Build relationships with key clients to deepen product adoption and gather real-time feedback

Rapid Asset Prototyping

Lead a team of Asset Product Managers in building and iterating on solutions quickly
Work with data analysts to ensure assets are intuitive and actionable
Create structured feedback loops with clients and CSMs to guide enhancements

Cross-Functional Collaboration

Own and maintain a strategic asset roadmap based on client needs and company vision
Present updates, roadmaps, and metrics to internal stakeholders and external clients
Collaborate with Sales and Marketing to define value propositions and Go-to-Market strategies

Performance-Driven Optimization

Define and track key performance indicators (KPIs) like feature usage, satisfaction, and adoption
Analyze what works (and what doesn’t) and iterate to continuously improve asset value
Maximize time-to-value and client ROI through smart, data-backed decisions

What You’ll Bring

5+ years in Product Management, with 2+ years leading SaaS or automation-focused teams
Experience conducting user research, segmentation, and building client personas
Strong ability to simplify complex workflows into scalable solutions
Experience with product tools like Jira, UserPilot, and analytics platforms
Excellent communicator—able to present to executives and build trust with clients
Background in MSP, SaaS, or data analytics is a plus
Passion for GenAI, workflow automation, and solving real customer problems

You’ll Thrive Here If You...

Have a user-first mindset and obsess over real client outcomes
Thrive in ambiguous, fast-paced environments
Bring a collaborative leadership style that empowers your team
Use data and empathy to drive every decision
Have the ability to work flexibly and effectively with cross-functional teams across the US, China, and the Philippines

Help Shape the Future of MSP Automation
Join MSPbots and lead the charge in designing powerful assets that make a difference. Apply now at mspbots.ai!

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