Job description

Frontline Underwriter

Location: Remote (Philippines)
Employment Type: Full-Time

Why this Role Matters:

At Greenbox Capital, we help small businesses thrive by giving them fast, accessible funding.
As a Frontline Underwriter, you’ll be the first checkpoint in the underwriting process - reviewing merchant applications, analyzing bank statements
and flagging early indicators before files move to full underwriting. Your precision and speed will help ensure high-quality decisions and protect portfolio health.

What Success Looks Like:

Here’s how your time might break down (actual time may shift depending on business needs):

Document Review & Intake - Evaluate incoming merchant applications for completeness and readiness

Bank Statement Analysis - Spot red flags and prepare files for deeper underwriting

Accuracy & Turnaround Time - Deliver high-quality reviews within daily and weekly SLAs

Cross-Functional Collaboration - Communicate with brokers and internal teams to close gaps fast

How You’ll Be Measured:

Review and verify merchant submissions for completeness and accuracy, ensuring packages meet intake standards and are SOP-compliant

Analyze bank statements and business documents and identify and escalate discrepancies or concerns to Underwriters

Maintain data integrity in CRM and document systems and enter information accurately and clearly mark incomplete submissions

Communicate effectively with brokers and internal stakeholders and respond quickly to missing info and maintain a strong, service-oriented tone

Meet key performance targets

Hit a minimum of 70% of top producer benchmarks for volume, accuracy and turnaround time

Maintain an error rate of 4% or lower

Maintain an average processing time of 24 minutes per submission

Performance is
assessed monthly, with feedback given daily, weekly, or as needed

You’re a Strong Fit if You:

Have strong attention to detail and enjoy working with financial data

Can review bank statements with confidence and spot anomalies quickly

Bring a positive attitude and learn fast in a remote, high-volume environment

Are comfortable with daily targets and quality-based performance metrics

Have prior experience in merchant cash advance (MCA)
or are eager to gain it

What You’ve Done Before:

0–1+ years of underwriting, financial analysis, or small business lending experience

Comfortable reviewing financial statements and business documentation

QA or financial statement or document review background is a strong plus

Bachelor’s degree not required - we care more about your mindset and skill set

Tools and Expertise You’ll Bring:

Familiarity with MS Office, especially Excel

CRM and document management experience (Centrex or similar a plus)

Familiarity with AI tools to improve efficiency and accuracy in workflows

Typing speed and digital workflow agility (you’ll complete a typing and UW assessment during the interview process)

What to Expect from Our Interview Process

We believe in a respectful, efficient, and transparent hiring experience. Here’s what you can expect:

Step 1: Initial Phone Screen (30 minutes)

A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.

Step 2: Interview with Hiring Manager (30–45 minutes)
A deeper discussion about the role, your relevant experience, and how you’d contribute to the team and align on experience and expectations

Step 3: Assessment
Includes typing speed and a frontline underwriting case to test your real-world readiness

Step 4: Offer & Background Check
If we’re aligned, we’ll move quickly to offer. Our goal is to complete this process within 2–3 weeks.

Work Hours & Flexibility

🕘 9am–6pm EST
📆 Monday through Friday (no weekends)

Benefits
🌴 Flexible PTO – Work hard, rest well
🏡 Remote-First – Work from anywhere in the Philippines, aligned to EST
🧠 Smart, Supportive Teammates – Work with people who are kind, sharp, and aligned with our values: Commitment, Communication, Teamwork, Service, and Integrity