Job description

Vice President Customer Service Support (Healthcare RCM experience required )

As the VP of Customer Service Support, you will collaborate with health system clients on a range of complex assignments to provide practical and innovative CSS solutions. Assess the current performance of customer service operations by conducting interviews, observations, document review, data-driven insights, and processes. Building relationships with clients and seeking opportunities to expand the scope of their business and financial outcomes

Experience Required:

15+ years of progressive leadership experience within healthcare Customer Service Support.

Education required:

MBA or advanced degree preferred.

Travel Required:

These roles will require a lot of travel. Anticipate 75% travel, year 1, 50% travel, year 2, and beyond

Knowledge Required:

Understanding of the healthcare industry.

Excellent Operational Management.

Business Management - P&L structure and how each line item impacts the overall financial performance.

Skills Required:

Business Management

Team and People Management

Leadership & mentoring

Stakeholder Management

Abilities Required

Drive end-to-end operations with complete accountability in ensuring efficiency, achieving committed customer metrics/SLAs.

Ability to continuously look at operations from a business, client metrics, and identify areas of opportunity.

Ability to manage teams across multiple locations to ensure continuous improvement of performance.

Ensuring the resources are closely engaged and providing them a clearly defined career path while performance is meeting and exceeding the set targets.

Ability to design multi-option solutions for a specific problem in an agile fashion.

Collaborate with enabling teams, implementation, and transformation to seamlessly onboard new clients and set up the necessary operational infrastructure.

Personal Characteristics Needed for Success in This Role:

Strong communication skills.

High on energy with a focus on driving client and leadership conversations and understanding client context & business.

Collaborative leader who can work with different teams with the common objective of achieving client excellence.

Solution-driven mindset of balancing IKS capabilities.

Compensation and Benefits: The base salary for this position is $215,000-$235,000. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, a 401 (k) plan, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.