Virtual Claims Supervisor

Job Title: Virtual Claims Unit Supervisor

Location: United States

Job Type: Remote

Homeowners of America is a provider of Personal Lines Insurance products. We’re always looking to add talented and passionate people to our team. We value the knowledge that comes from experienced individuals with diverse backgrounds and strengths that can contribute to the various departments within our company. Our shared values are no jerks, no egos, be ambitious, solve each problem, care deeply and together we win.

Summary

The Virtual Claims Unit (VCU) specializes in handling claims through virtual means, thereby eliminating the need for a field inspection. Examiners are responsible for handling all investigations and estimating for each claim. The Virtual Claims Unit Supervisor will support the Virtual Claims Examiners as they provide outstanding customer service by managing homeowner’s claims from start to finish, ensuring claims are handled efficiently, accurately, and in accordance with company and regulatory guidelines. The VCU Supervisor will leverage their experience, tools, and our company values to teach efficient processes and problem-solving, policy interpretation, accurate estimating, and customer service that exceeds our insured’s expectations.

What you will do As A Virtual Claims Unit Supervisor

• This role will have a minimum of 11 direct reports, and the number of direct reports will grow and fluctuate with demand for Claims Examiner.

• Interviewing, selecting, and developing top talent to meet staffing needs 

• Sustaining and building upon the team culture utilizing the Porch values 

• Providing avenues for engagement between team members 

• Ensuring the team operates with high ethical standards   

• Collecting and analyzing KPIs for team and individual process improvement 

• Coaching, training, and performance management of Claims Examiners  

• Leading weekly and monthly team and 1 on 1 meetings, keeping examiners up to date on company, department, and team developments and individual metrics  

• Completing claim audits (open, pending, phone, and estimating) and analyzing results for areas of opportunity 

• Reviewing denied claims for compliance    

• Reviewing coverage and payments to insureds and vendors submitted by the claims team 

• Seeking out and utilizing top vendors that improve quality, increase efficiency, and reduce costs

• Working with other managers/supervisors to share results and communicate action plans 

• Working with other departments to develop short and long-term strategies  

• Effectively managing difficult or emotional customer situations 

• Making decisions and completing activities in a confident and timely manner 

• Writing and communicating clearly  

• Taking on assignments and duties as requested by the management team  

What you bring As A Virtual Claims Unit Supervisor

• Xactimate proficient  

• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint) 

• Familiarity with claims handling guidelines, policies and procedures 

• Works independently, with the ability to assess workload and plan accordingly to meet competing deadlines

• Comprehensive and up-to-date knowledge of General Liability and P&C insurance, contractual policy language requirements and the implications of that language as it pertains to denial of claims 

• Demonstrated commitment to continuing education in the industry through licensing or designations applicable to property and liability insurance field is preferred. 

The application window for this position is anticipated to close in 2 weeks (10 business days) from August th, 2025. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Pay Range*: $67,500 - $90,000 Annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.  

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.  

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
• Both traditional and Roth 401(k) plans are available with a discretionary employer match.
• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
• Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.

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