Manager, Client Leadership

About the Role:

The manager role will report to Mercedes-Benz HQ clients but involves working closely with local agency teams to understand their executions, tactics and strategies to find opportunities to apply best practices and enhance activations, ultimately driving business growth for Mercedes-Benz in key global markets. The Manager is responsible for final delivery of key performance and media deliverables to clients, e.g. monthly performance report, performance uplift initiatives across local markets. This includes management and guidance of junior team member(s) in order to complete all tasks to final client output, as well as working across strategic projects with other colleagues per client requirements. Whilst a media focussed role, the integrated nature of TeamX requires thinking beyond just paid media, including implications and learnings from other specialisms e.g. website, CRM or content.

• Responsible for overall delivery of key client deliverables under media scope - including creation of outputs and management of tasks and projects across the team and with global or local teams as required.
• Integration - working closely and collaboratively with colleagues across other workstreams (e.g. content, data & analytics) to ensure media excellence across all relevant projects.
• Client management including delivery of clear, accurate client outputs per project needs (PPT/ meetings). 
• Performance focus: performance analysis of campaigns/ activations executed by local market teams with clear communication of improvement areas, successes and rationale.
• Key team member for overall queries (client or local TeamX) related to performance / performance data.
• Management of junior / other team members – e.g. processes, timings, data outputs. •
• Answer local TeamX queries and requests – communicating best practices, regional projects, operational or strategic advice per needs.
• Operational management and processes across the team e.g. proof of delivered work

Requirements:

• Ability to visualize data and key messaging into easy to understand, client-facing output
• Data accuracy with proficiency in Microsoft Office, particularly Excel
• Experience using digital media systems e.g. GCM, Google Ads, Meta Ads, DV360
• Inquisitive – with a passion for media, trends, behaviour and culture
• Project management – defining & managing complex projects with multiple stakeholders & deadlines
• Excellent people skills – the experience & ability to work with people from a variety of markets, levels of seniority & specialism, creating a collaborative spirit
• Time management – juggling a variety of tasks and teams working in different time zones

About the Agency:

At OMD EMEA, we strive to deliver on our promise of ‘better decisions, faster‘ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a ‘new normal’, learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework.

Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.