Manager, Observability Architect | PST USA | Remote

The Opportunity:
This is more than just a management role—it’s your chance to shape a brand-new function at the forefront of the observability space. As the Manager of Observability Architects, you’ll be a founding leader of a technically elite team redefining what it means to deliver customer success in our industry. You’ll build and lead a powerhouse team of in-house solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform. This is your opportunity to make a global impact, influence product direction, and build a practice that sets a new industry standard. Join us, and help make this team the one everyone else is trying to catch.

What You'll Be Doing:

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences.  
• With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks.
• Get the best out of your team with a servant-based leadership approach.  Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. 
• Be responsible for retention and expansion.
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.  
• Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs. 
• Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals.  
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering 
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.  
• Educating and enabling viewers, editors, and architects how to leverage the Grafana stack
• Assist with building/modifying critical SLA dashboards within the production environment.
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What Makes You a Great Fit:

• 3+ years leading a team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc.
• Direct experience mentoring, developing people and managing performance over time.
• Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus.  
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products.
• Direct experience selling monitoring/data/visualization products.  
• You will be creative in solving Customer Adoption Challenges.
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis. 
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• You have extensive Grafana deployment design expertise
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You will love solving technical challenges and thrive on bringing creative solutions to our customers

In the US, the OTE range for this role is $235,000 - $278,000 Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.