Interface Analyst

The Interface Analyst is responsible for the installation, configuration, and testing of developed interfaces between Office Practicum and its vendor partners (reference labs, immunization registries, HIEs) in client/server and cloud environments. The Interface Analyst will manage a portfolio of projects and will be expected to provide exceptional customer service. This is a client-facing role.

Essential Functions / Tasks / Duties / Responsibilities: 

• Configure, install and test existing unidirectional and bi-directional interfaces for new and established customers.
• Progress, resolve and test Level 2 customer issues as directed for all active production interfaces.
• Partner with Product to configure and test the installation of newly developed interfaces.
• Identify and document issues and potential obstacles, and propose resolution to issues which impact successful project completion.
• Review and qualify internal and client-facing interface documentation, and enhance as needed.
• Communicate with customers on resolution of any interface related update, fix or implementation to ensure satisfactory outcome for the client.
• Ensure all configuration, testing and client communications are detailed in the appropriate Salesforce case.  
• Provide production transition support for all newly installed interfaces which includes, but not limited to configuration documentation walk throughs, details and resolution of implementation issues as well as detail on any associated tools to support the customer
• Ensure all Salesforce documentation is appropriately qualified, progressed and completed adheres to internal best practices.

Competencies:

• HL7 v2 fluency; message types including but not limited to ADT, SIU, DFT, ORU, VXU, MDM, ORM.
• Thorough understanding of how data contained in HL7 messages relates to OP’s front-end application and database.
• Familiarity with HL7 v3 and IHE standards.
• Familiarity with SQL (SELECT, UPDATE, DELETE statements) and ETL processes.
• Familiarity with Windows Shell Scripting.
• Familiarity with Sumo Logic in order to troubleshoot interfaces
• Ability to create test scenarios using test data in a staging environment.
• Ability to configure and implement SFTP and HTTPS connections. 
• Ability to conduct root-cause analysis.
• Ability to work both independently and collaboratively. 
• Clear and concise written and verbal communication skills.
• Maintain at all times a customer-centric focus on work performed.

Education / Professional Certifications or Licenses Required:

• Bachelor’s degree from an accredited school or university preferred

Experience Requirements: 

• 1-2 years experience installing and testing HL7 interface applications.
• Experience with installation of cloud-based applications.
• Working knowledge of medical office workflow.
• Knowledge of HL7 format specification from v2.3.1 on up.
• Experience with software tools such as Salesforce and Jira.
• Knowledge of Web Services and SFTP.
• Exposure to Practice Management/Electronic Health Records applications.
• Exposure to Project Management and SDLC disciplines.

Work Environment / Physical demands/ Travel Requirements:

• Remote work setting.
• Work performed via computer and telephone.

Core Values

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits:

Our team members enjoy a variety of benefits, including but not limited to:

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program

Equal employment Opportunity Statement: 

Our company is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.  In general, it is your responsibility to notify your supervisor of the need for accommodation.  Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.  Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.