CUSTOMER SUCCESS MANAGER

Clarity Voice is one of the pioneers of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success. 

We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential. 

We’re not all work and no play though – we celebrate birthdays, life events, and professional accomplishments, and are always open for new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulating team members for their contributions and informing them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE listen. We encourage a collaborative team environment. 

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in the remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment. 

At Clarity Voice, we are passionate about serving our customers and doing the right thing. We’re a values-based company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the company's vision of becoming the most respected, most referred cloud phone company in North America. 

WHYClarity Voice? 

Clarity Voice stands out because of our culture and core values: 

• Dedicated-Do whatever is needed to get it done, finding satisfaction in your accomplishments 

• Continuous Improvement- Be willing to evaluate and seek to be better 

• Serve Before Gain- Assist without expecting a return on your personal investment 

• Do the Right Thing- Apply the Golden Rule, even when no one is around to see it 

• Humbly Confident- Be self-assured but know when to ask for help 

• Seek to Understand- Appreciate another’s perspective before sharing your own 

DIVERSITY AND INCLUSION 

As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any protected classification. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles. 

We’re an inclusive group of smart, bright people who are humbly confident, passionate about solving problems, and like to share our knowledge. If you’re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you! 

For this position, the range is $60K-$75K Base Salary plus quarterly incentive bonus 

Benefits: Medical, dental, and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.