Finnish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnishspeaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we’d be thrilled to have you on board!

Responsibilities

• Assist Finnishspeaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
• Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
• Guide users on utilizing the platform’s features effectively to enhance their streaming experience.
• Document interactions and resolutions accurately within the CRM system.
• Work collaboratively with other teams to relay user feedback and suggest improvements to the platform.
• Keep current on platform updates and industry developments to provide informed and relevant support.
• Follow up with users to ensure their issues are fully resolved and satisfaction is achieved.

• Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred.
  • Understanding of streaming technology and user experience best practices.
  • Strong analytical skills for effective problemsolving.
  • Exceptional communication skills with a focus on customer satisfaction.
  • Familiarity with CRM systems or support ticketing tools is beneficial.
  • Ability to work independently in a highenergy and fastpaced environment.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...