Finnish Speaking Online Shopping Advisor

Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a Finnish Speaking Online Shopping Advisor. If you are enthusiastic about customer service and have a love for online shopping, this position is an excellent fit. As an Online Shopping Advisor, you will provide exceptional support to Finnishspeaking customers, guiding them through their shopping experience to ensure satisfaction.

Responsibilities

• Assist Finnishspeaking customers via chat, email, and phone with their online shopping queries.
• Deliver detailed product information and personalized recommendations to enhance the customer experience.
• Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
• Understand customer needs and provide tailored solutions to improve satisfaction.
• Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
• Document customer interactions thoroughly for followup and quality assurance.
• Work collaboratively with team members and other departments to resolve customer issues.

• Requirements

  • Fluency in Finnish and English, with strong verbal and written communication skills.
  • Experience in customer service, particularly in an online retail or ecommerce context.
  • A passion for ecommerce and an understanding of online shopping preferences.
  • Able to build rapport with customers and provide effective and empathetic support.
  • Familiarity with customer service technologies and ecommerce platforms.
  • Excellent organizational skills, capable of multitasking and managing various inquiries efficiently.
  • A positive, teamoriented attitude with a commitment to exceeding customer expectations.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...