Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field., Proven experience in customer service, client relationship management, or B2B sales., Strong fluency in Arabic and excellent English communication skills., Familiarity with CRM tools and data analysis abilities..

Key responsibilities:

Develop and implement customer relationship strategies to enhance client engagement.

Conduct market research and outreach to expand the customer base.

Collaborate with internal teams to ensure a seamless customer experience.

Maintain detailed records of customer interactions and feedback.

Job description

Job Title: Customer Relationship cum Business Development Manager (Remote)

Industry: Customer Service | Business Development | Client Management

Employment Type: FullTime (Work From Home)

Location: Remote (Work from Home – Indiabased candidates only)

Salary: ₹25,000 – ₹30,000 per month (based on experience)

Working Hours: 10:30 AM – 7:30 PM IST, Monday to Saturday

CANDIDATE MUST HAVE STRONG FLUENCY IN ARABIC!!!

About the Role

We are hiring a Customer Relationship cum Business Development Manager (Remote) to strengthen our customer relationships and drive new business opportunities. This remote position is ideal for candidates with a strong background in client servicing, customer support, account management, and B2B sales, particularly in the hospitality, retail, and international markets like Dubai.

Key Responsibilities

Develop and implement customer relationship management strategies to improve client engagement

Conduct market research and outreach to expand the customer base and boost sales

Reach out to hotels and wholesaleretail clients in Dubai and other international markets to explore business opportunities

Analyse customer feedback and data to identify service trends and improvement areas

Collaborate with internal teams such as sales, marketing, and product to ensure a seamless customer journey

Maintain detailed records of customer interactions, queries, and feedback using CRM systems

Conduct regular followups to ensure high levels of customer satisfaction and gather actionable insights

Train and support team members on best practices for customer service and relationship building

Candidate Requirements

Bachelors degree in Business Administration, Marketing, or a related field

Excellent English communication skills (verbal and written)

Proven experience in customer service, client relationship management, or B2B sales roles

Familiarity with CRM tools and strong documentation abilities

Analytical skills with the ability to generate insights from customer data

Strong organizational skills and attention to detail

Fluency in Arabic is mandatory

Preferred Skills

Client servicing experience in hospitality, retail, or exportimport businesses

Experience in dealing with international clients, especially in the UAE market

Proactive approach to sales and customer success

Strong followup and coordination capabilities

High emotional intelligence and ability to handle objections

Why Apply?

100% Remote, flexible yet structured work setup

Exposure to international markets and clients

Work in a performancedriven, collaborative environment

Stable, fulltime role with room for growth and skill development

Remote jobs, Work from home, Customer relationship manager, Client relationship, Business development executive, CRM manager, International client servicing, B2B sales, Dubai clients, UAE market, Hospitality sales, Retail business development, Arabic speaking jobs, Customer success manager, Relationship executive, Customer support, Export client management, Crossborder business development