Danish Speaking Online Platform Support Agent

Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danishspeaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team!

Responsibilities

• Provide highquality support to Danishspeaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform.
• Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
• Educate users on navigating the platform and utilizing its features to enhance their experience.
• Carefully document user interactions and solutions in our CRM system to maintain a record of service quality.
• Collaborate with various teams to identify common user issues and recommend improvements to the platform.
• Stay updated on any changes or new features of the platform to provide timely and accurate support.
• Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution.

• Requirements

  • Fluent in Danish and English, with strong writing and speaking skills.
  • Prior experience in customer support or technical assistance, particularly in an online environment.
  • Understanding of online platforms and their functionalities.
  • Strong problemsolving abilities and a dedicated customer service mentality.
  • Excellent communication and interpersonal skills.
  • Experience with CRM software and customer support tools is advantageous.
  • Ability to work independently while managing multiple tasks in a fastpaced setting.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...