Job description

We are seeking an experienced and visionary Product Manager Customs Solutions to own and develop CSG’s service portfolio in key areas across all markets. This is a pivotal role responsible for driving the consistency, quality, innovation, and scalability of CSG’s services and solutions, ensuring we continue to lead the market and bring value to our customers.

You will serve as a key link between operations, sales, marketing, IT and executive leadership, shaping the strategic direction of our offerings while remaining grounded in regulatory developments, service delivery and customer needs.

This role will report to the Group Marketing Director and is a remote position based out of our head office in Rotterdam, The Netherlands.

About Customs Support Group

CSG is the leading European provider of customs clearance and trade solutions, facilitating seamless cross-border operations through cutting-edge digital innovations and unmatched industry expertise. With a presence in all major European strategic locations and the most comprehensive service offering in the market, we ensure our clients’ goods can cross borders with minimal risk and maximum efficiency.

In an increasingly complex geopolitical and regulatory environment, customs have moved to the core of supply chain operations – and CSG is leading the way in expertise, innovation, and digitalization.

Key Responsibilities

1. Product & Portfolio Leadership

Own the CSG service portfolio, including customs clearance, trade solutions, industry propositions, Customs Control Tower, CaaS, consulting services, training, and other service offerings.

Define and refine standard service definitions, KPIs, value propositions, pricing etc.
Ensure consistent service implementation, quality, and delivery across all offices and countries.
Develop and implement new services in response to customer needs and market shifts.

2. Commercial Support & Enablement

Provide support for Sales with relevant materials, including service presentations, industry solutions, RFQ submissions, case studies, SoWs, demos etc.
Provide input for Marketing to deliver impactful materials and campaigns, including service descriptions and customer value messaging.
Serve as a subject-matter expert during customer engagements, including onboarding and implementation support for international clients.

3. Innovation & Development

Act as a strategic advisor to the ELT, MDs, and IT teams for service innovation and operational improvements.
Advise on the development and implementation of tech-enabled solutions in collaboration with IT, TechHub and digital automation teams to increase Group’s service efficiency.

4. Education & Knowledge Sharing

Develop and conduct internal training for Sales, Operations, and other teams to ensure clear understanding and accurate delivery of services across Europe.
Organize webinars, workshops, and service knowledge sessions for customers and internal audiences.
Establish best practices and share case studies across the organization.

Required profile