Offer summary

Qualifications:

At least 2 years of experience in customer-facing roles, preferably with SaaS or technical products., Excellent communication skills in spoken and written English., Strong interest in learning and explaining complex software features., Organizational skills and experience with CRM or tracking tools..

Key responsibilities:

Guide customers through product demos and onboarding processes.

Become an expert on the SaaS platform to assist users effectively.

Provide proactive and detailed support to ensure customer success.

Collaborate with product and engineering teams to share customer insights.

Job description

Company Overview:
Our client is a profitable, stable U.S.based SaaS company used by over 20,000 property managers globally. Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.

Live since 2014 and active in 20+ countries, theyve processed over 100 million inspection assets, consistently growing by turning complex workflows into userfriendly experiences.

Your Role:
This role is perfect if youre techsavvy, curious, and genuinely fascinated by software products. Youll become the internal expert, mastering every feature of our clients powerful SaaS product so you can confidently guide customers through demos and onboarding, making complex tasks feel simple.

You’ll:

Dive deep into a SaaS product, becoming a true expert.

Deliver tailored demos, confidently explaining complex features in a clear, accessible way.

Onboard users smoothly, providing proactive, detailed guidance.

Understand deeply what customers care about, anticipating their needs before they arise.

Partner closely with product and engineering teams, sharing valuable insights directly from customers.

Help customers get the most from the product—making them advocates through your support and passion.

You Bring:

2+ years experience in customerfacing roles, ideally with technical or SaaS products.

Excellent spoken and written English communication.

Techsavvy mindset—you genuinely enjoy learning and explaining software features.

Curiosity and enthusiasm about complex products—you dig into details others might miss.

Empathy and patience: you naturally make complex things simpler for users.

Strong organizational skills; experienced with CRM or tracking tools.

Bonus Points:

Experience supporting customers in SaaS products, technology, complex software, or any industry involving detailed workflows (e.g., real estate, construction, logistics, insurance, healthcare tech).

Familiarity handling technical questions around APIs, integrations, or troubleshooting.

Comfortable working remotely, independently, and asynchronously with global teams.

What’s Offered:

Fully remote, flexible schedule, and generous PTO.

Competitive monthly USD compensation (typical salaries for similar positions range ~$16003200 USDmonth, flexible based on experience and fit).

Stable, profitable, longterm company with clear professional growth opportunities.

A productfocused, supportive team culture—your curiosity and expertise are genuinely valued.

Meaningful, impactful work: you’re helping thousands of people simplify complex daily tasks.

Interview Process:

1️⃣ Intro Chat (30 min) – Discuss your experience & fit
2️⃣ Demo PresentationChallenge (45 min) – Showcase your technical product understanding and communication skills
3️⃣ Interview with Customer Success Manager(45 min)
4️⃣ Final Call with Leadership (30 min) – Culture alignment and offer