Offer summary

Qualifications:

Background in Instructional Design, UX, and Adult Learning., Experience with Digital Adoption Platforms like WalkMe, Pendo, or Whatfix., Proficiency in HTML, CSS, and jQuery selectors., Understanding of agentic AI and AI chatbots for support..

Key responsibilities:

Design, scope, build, and test guided user experiences using WalkMe.

Collaborate with cross-functional teams to ensure cohesive user journeys.

Analyze data and establish success metrics to optimize experiences.

Apply expertise in adult learning and instructional design to improve onboarding and product adoption.

Job description

Deputy is a global SaaS remotefirst workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Role

As a Learning Experience Designer, youll design, maintain, and test inproduct learning experiences. Youll apply expertise in Adult Learning, Instructional Design, and user onboarding to strategically scope, design, build, and test effective user journeys using WalkMe and other tools.

These guided experiences are vital for converting free trials, streamlining account setup, offering timely support, and boosting product adoption. A solid understanding of agentic AIs potential is essential, as the learning experiences developed will integrate with and enhance these AI capabilities.

Success in this role demands exceptional communication abilities, robust technical skills, and a passion for datadriven decisions and ongoing optimization to achieve desired outcomes.

Responsibilities To deliver optimal user experiences and maximize client value, gain a deep understanding of the challenges our clients face.
Design, scope, build, and test highquality guided experiences utilizing WalkMe, a Digital Adoption Platform.
Work with commercial, product, design, and engineering teams to ensure a cohesive user experience.
Establish success metrics and analyze data to prioritize work based on business objectives.

Requirements & Qualifications
Strong background in Instructional Design, UX, and Adult Learning, coupled with experience in Digital Adoption Platforms like WalkMe (preferred), Pendo, or Whatfix.
Proficient in HTML, CSS, and jQuery selectors.
Practical understanding of agentic AI and AI chatbots for support.
Meticulous attention to detail for precise technical builds and clear communication.
Able to independently manage diverse projects with multiple stakeholders.
Embraces uncertainty and is eager to learn and experiment.
The salary range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and nontechnical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.

Employee Perks

Enjoy a flexible remotefirst work policy (with a workfromhome stipend to set you up for success at home!)
Own a piece of Deputy through our Employee Share Ownership Plan (ESOP)
Take paid parental leave to support you and your family
We’ll match your 401k contributions to help you save for the future
Access mental health support with Spring Health
Get comprehensive health benefits
Use our commuter reimbursement program
Take additional leave days — including 20 PTO days, study assistance, celebration days and volunteering
Join our global working groups; focused on collaboration, belonging and connection

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

#LIRemote