Technical Solutions Engineer Datacenter
Offer summary
Qualifications:
Minimum of 2-5 years hands-on experience in networking technologies., Strong expertise in SD-WAN and troubleshooting hardware and software issues., Working knowledge of networking protocols such as BGP, OSPF, VLAN, and MPLS., MS degree in a technical field like CS, EE, or ITP; industry certifications preferred..Key responsibilities:
- Respond to customer inquiries via phone and email.
- Troubleshoot hardware and software problems and recommend solutions.
- Document technical issues and customer interactions to support product quality.
- Collaborate with engineering and support teams to resolve complex issues.
Job description
Company Description
Arista Networks is an industry leader in datadriven, clienttocloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and softwaredefined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and WorkLife Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of topnotch engineers who act as our customers’ champions. You will also work closely with members of softwarehardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 12 days a week.
What You’ll Do
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities:
- Respond to customer product inquiries via telephone or in written, internetbased email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customercentric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications- Working knowledge of networking industry, products, and protocols
- Strong expertise in SDWAN technologies and handson troubleshooting experience is preferred.
- Minimum of 25 years handson experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
- AAATACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STPRSTPMST (IEEE 802.1d), VARPVRRP, VLAN (IEEE 802.1q), VRF
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) a plus
- Minimum education is a MS in a technical field (CSEEITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000 for the Colorado region.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. USbased employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
#LISP1
Additional InformationArista Networks is an equal opportunity employer. Arista makes all hiring and employmentrelated decisions in a nondiscriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Arista Networks is an industry leader in datadriven, clienttocloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and softwaredefined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and WorkLife Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of topnotch engineers who act as our customers’ champions. You will also work closely with members of softwarehardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 12 days a week.
What You’ll Do
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities:
- Respond to customer product inquiries via telephone or in written, internetbased email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customercentric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications- Working knowledge of networking industry, products, and protocols
- Strong expertise in SDWAN technologies and handson troubleshooting experience is preferred.
- Minimum of 25 years handson experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
- AAATACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STPRSTPMST (IEEE 802.1d), VARPVRRP, VLAN (IEEE 802.1q), VRF
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) a plus
- Minimum education is a MS in a technical field (CSEEITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000 for the Colorado region.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. USbased employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
#LISP1
Additional InformationArista Networks is an equal opportunity employer. Arista makes all hiring and employmentrelated decisions in a nondiscriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Who You’ll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of topnotch engineers who act as our customers’ champions. You will also work closely with members of softwarehardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 12 days a week.
What You’ll Do
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities:
- Respond to customer product inquiries via telephone or in written, internetbased email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customercentric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Working knowledge of networking industry, products, and protocols
- Strong expertise in SDWAN technologies and handson troubleshooting experience is preferred.
- Minimum of 25 years handson experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
- AAATACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STPRSTPMST (IEEE 802.1d), VARPVRRP, VLAN (IEEE 802.1q), VRF
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) a plus
- Minimum education is a MS in a technical field (CSEEITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000 for the Colorado region.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. USbased employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
#LISP1
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employmentrelated decisions in a nondiscriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Qualifications
Required profile
Experience
Hard Skills
Other Skills
- Troubleshooting (Problem Solving)
- Analytical Skills
- Teamwork
- Communication
- Problem Solving
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