AI Product Manager

Be the driving force behind our next generation of AI-powered SaaS solutions for the MSP industry! Own the full product lifecycle of cutting-edge apps from concept to launch!

Work Setup: Remote, Monday–Friday from 8AM to 5PM Central Time

Fixed Rest Days: Sat–Sun

Location: US-based only

Key Responsibilities

• Product Ownership: Lead the strategy, roadmap, and execution for AI-powered apps, including
  ticket triage, ticket QA, and sentiment analysis, ensuring alignment with company goals and client 
  needs.
• Cross-functional Collaboration: Work closely with engineering, data science, design, marketing,
  and sales to deliver high-quality products on schedule.
• Client-Centric Development: Engage with MSP clients and internal stakeholders to gather
  requirements, validate product value, and ensure exceptional user experience.
• Market Analysis: Monitor industry trends, competitor offerings, and customer feedback to inform
  product strategy and feature prioritization.
• Performance Tracking: Define and track key product metrics, using data-driven insights to guide
  product improvements and reports on outcomes.
• Documentation & Training: Ensure clear product documentation and support materials are
  available for both internal teams and clients.
• Prototyping & Iteration: Lead rapid prototyping and MVP releases, especially for new AI-driven
  features and apps, leveraging client feedback for continuous improvement.

Qualifications

• 3+ years of product management experience, preferably in SaaS, AI, or automation products.
• Demonstrated success managing GenAI/ML-powered/AI agent products from concept to launch.
• Strong technical acumen and experience working with data science and engineering teams.
• Experience with cloud AI platforms (Azure OpenAI, AWS) and usage-based billing models is highly
  desirable.
• Excellent communication, collaboration, and client management skills
• Analytical mindset with a passion for data-driven decision-making.
• Experience working in agile environments and managing multiple priorities.

Ready to take on the challenge? Apply now at MSPbots!