Admin Support (Sales & Customer Relations)

Our client is a wellestablished Australian education provider offering tutoring in Maths, English, and academic competition prep for primary and middle school students.

They are now seeking a PartTime Admin Support to assist with parent communication, sales outreach, and backend coordination.

Job Responsibilities:

Sales Support & Followup

• Make outbound calls to prospective parents and students who have inquired about the academy’s programs.
• Explain service offerings and help guide them through the assessment and enrolment process.
• Confidently present the benefits of the company in a professional but nonpushy manner.

• Parent Communication & Progress Feedback

  • Review reports prepared by teachers and communicate feedback constructively to parents.
  • Engage in dialogue with parents, offering insights on their child’s performance and how the company can further support their learning journey.
  • Maintain high levels of empathy, patience, and professionalism during conversations.

  • Administrative & Database Management

    • Assist with maintaining the student and customer database, ensuring accurate and uptodate records.
    • Coordinate with offshore and onshore teams for routine admin tasks, process improvements, and scheduling.
    • Use GSuite tools (Docs, Sheets, Gmail) and features like Mail Merge to support communication campaigns and workflow automation.

    • Requirements

      • Minimum 2 years’ experience in an admin, customer service, telesales, or education support role
      • Prior exposure to an education or tutoring environment is highly desirable
      • Strong verbal and written English communication skills
      • Excellent listening skills and the ability to handle inquiries from concerned or confused parents calmly and professionally
      • Confident in making outbound calls to leads or customers
      • Experience handling feedback or reportbased communication
      • Techsavvy with GSuite proficiency (especially Gmail, Sheets, Docs)
      • Comfortable using Microsoft Excel and tools like Mail Merge for structured communications
      • Able to work independently and adapt to the tone and ethos of a premium education provider
      • Patient, empathetic, and solutionfocused

      • Benefits

        • Permanent workfromhome setup
        • Dayshift (Perth, Australian business hours)
        • Parttime job
        • HMO
        • Annual leave
        • Adhoc Bonus